Linda Hoare
Killorglin ,Co Kerry
Summary
Hardworking Project Administrator brings proven success in overseeing administrative areas. Knowledgeable about best methods for managing resources, schedules and personnel to achieve objectives. Tech-savvy and always looking for improvement opportunities. Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organization skills to delivers projects in timely manner. Administrative leader experienced in business operations and team oversight. Seeks opportunities to improve processes, procedures and practices. Excels with minimal supervision and decisively approaches problems. Focused with impressive track record in collaborative, cross-functional teamwork within high-pressure environments. Adept at project planning and managing multiple accounts at once. Dedicated to improving company sales goals and meeting business objectives.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Senior project administrator
Right Group
Castleisland, Co Kerry
08.2022 - Current
- Defined project scope, milestones and task allocation to establish and maintain clear progress plans.
- Led and motivated talented project teams, achieving targets within stipulated deadlines.
- Collaborated with cross-functional teams to draft strategic, realistic project schedules and plans.
- Chaired project governance reviews and resolved challenges.
- Generated project cost estimations with outstanding accuracy, guiding effective decision-making.
- Developed analytics tools to track project progress and impact.
- Designed project presentations and reports for executive teams.
- Determined project schedules and kept projects on track using proactive adjustments to workflow.
- Built company reputation by managing and successfully delivering projects.
- Reduced downtime with effective scheduling and resourcing.
- Delivered on revenue targets and service KPIs.
- Delivered exceptional service to clients, maintaining relationships for future business opportunities.
- Led meetings with department executives to review project status, drafting action plans to deliver proposed changes.
- Negotiated with suppliers to reduce costs.
- Minimized accidents and incidents with comprehensive health and safety procedures.
- Achieved high client satisfaction through consistent delivery and communication.
- Tracked and communicated project status, timelines and action items from project inception to delivery.
- Trained and mentored junior team members, leveraging previous experiences in boosting project progress.
- Improved operations by generating project status reports and identifying issues for corrective action.
- Upheld quality excellence by monitoring and correcting work, delivering projects on time and to meticulous standards.
- Built relationships with stakeholders through outstanding client management skills.
- Delivered projects on time and under budget through strict implementation and cost controls.
Customer service representative
Aran Sweater Market
Killarney, Co Kerry
09.2021 - 02.2023
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Processed inbound customer calls, providing information on service or product upgrades
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Processed high-value payments with meticulous accuracy.
- Adhered strictly to policies and procedures for continued company compliance.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Managed 80+ daily calls, taking orders and escalated cancellations.
Restaurant manager
Sol Y Sombra
Killorglin, Co Kerry
05.2018 - 10.2019
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Developed, implemented and communicated business plans to promote profitable food and beverage sales.
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
- Established safe and secure dining environment with strong sanitation standards.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Analysed operations to improve restaurant efficiency and service levels.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
- Allocated resources to properly staff shifts and maintain adequate service levels across all restaurant areas.
Education
Project Management Level 7
MTU
Co Kerry 01.2024 -
Unit 1&2 Health and Safety at work Induction - Health and Safety
Atlantic Technological University
Sligo, County Sligo 01.2024 - 01.2024
Level 3 Manual Handling Induction - Health & Safety
Atlantic Technological University
Sligo, County Sligo 01.2024 - 01.2024
Unit 4 Ergonomics Induction - Health and Safety
Atlantic Technological University
Sligo, County Sligo 01.2024 - 01.2024
Unit 5 Housekeeping in the Work Place Induction - Health and Safety
Atlantic Technological University
Sligo, County Sligo 01.2024 - 01.2024
Unit 6 Chemical Safety Induction - Health and Safety
Atlantic Technological University
Sligo, County Sligo 01.2024 - 01.2024
Unit 7 Workplace Transport Safety - Health and Safety
Atlantic Technological University
Sligo 01.2024 - 01.2024
Unit 8 Noise and Machinery - Health and Safety
Atlantic Technological University
Sligo, County Sligo 01.2024 - 01.2024
Asbestos Awareness - Health and Safety
Construction Federation Industry
Online 12.2023 - 12.2023
Electrical Safety - Health and Safety
Construction Federation Industry
Online 12.2023 - 12.2023
General Data Protection Regulation - Data Protection
Construction Federation Industry
Online 12.2023 - 12.2023
Manual Handling - Health and Safety
Aryton Group
Online 11.2023 - 11.2023
Health and Safety Induction - Health and Safety
The International Association for Chemical Safety
Online 02.2024 - 02.2024
Various Courses For Maximo Database - Wastewater Inspection Reporting
Uisce Eireann
Online 08.2022 - 02.2024
Skills
- High-value project management
- Project engineering
- Systems implementation
- Waterfall project management
- Key stakeholder engagement
- Budgeting and forecasting
- Staff retention
- Excel expertise
- Productivity improvement
- Workforce training
- Detail-orientated
- Quality management
- Organised and efficient
- KPI review and management
- Risk management
Languages
English
Native
Timeline
Health and Safety Induction - Health and Safety
The International Association for Chemical Safety
02.2024 - 02.2024
Project Management Level 7
MTU
01.2024 -
Unit 1&2 Health and Safety at work Induction - Health and Safety
Atlantic Technological University
01.2024 - 01.2024
Level 3 Manual Handling Induction - Health & Safety
Atlantic Technological University
01.2024 - 01.2024
Unit 4 Ergonomics Induction - Health and Safety
Atlantic Technological University
01.2024 - 01.2024
Unit 5 Housekeeping in the Work Place Induction - Health and Safety
Atlantic Technological University
01.2024 - 01.2024
Unit 6 Chemical Safety Induction - Health and Safety
Atlantic Technological University
01.2024 - 01.2024
Unit 7 Workplace Transport Safety - Health and Safety
Atlantic Technological University
01.2024 - 01.2024
Unit 8 Noise and Machinery - Health and Safety
Atlantic Technological University
01.2024 - 01.2024
Asbestos Awareness - Health and Safety
Construction Federation Industry
12.2023 - 12.2023
Electrical Safety - Health and Safety
Construction Federation Industry
12.2023 - 12.2023
General Data Protection Regulation - Data Protection
Construction Federation Industry
12.2023 - 12.2023
Manual Handling - Health and Safety
Aryton Group
11.2023 - 11.2023
Senior project administrator
Right Group
08.2022 - Current
Various Courses For Maximo Database - Wastewater Inspection Reporting
Uisce Eireann
08.2022 - 02.2024
Customer service representative
Aran Sweater Market
09.2021 - 02.2023
Restaurant manager
Sol Y Sombra
05.2018 - 10.2019
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