Linda de Ridder
Navan,Ireland
Summary
Professional with extensive experience in customer relationship management and project oversight. Proficient in Salesforce, with strong skills in communication, negotiation, and initiative. Focused on achieving results through effective strategies and continuous improvement in software applications. Proven track record of driving success and enhancing operational efficiency.
Overview
2
2
Languages
4
4
years of post-secondary education
10
10
years of professional experience
Work history
Customer Account Executive
Nitro Software BV
Dublin, Ireland
2026.01 - Current
- - Managing the full cycle, from initial contact to closing deals
- - Negotiating contract and pricing agreements
- - Identified and leveraged upsell and cross-sell opportunities to maximise customer value
- - Assessed client requirements and tailored Nitro’s solutions to meet their specific needs
- - Cultivated and sustained strong, long-term relationships with clients to enhance loyalty
- - Preparing sales forecast, reports, and account plans
- - Collaboration with internal teams such as, marketing, customer success and product development
Account Manager
Illy
Utrecht
2025.01 - 2025.12
- - Acquired five new clients each month through targeted outreach.
- - Acquired new customers through targeted outbound initiatives.
- - Maintained strong relationships with clients to foster loyalty.
- - Identified and prioritised business opportunities to drive growth.
- - Established contracts and multi-year agreements for revenue, volume, and margin.
- - Leveraged seasonal trends to create upselling and cross-selling opportunities.
- - Conducted quality checks to ensure consistent service excellence.
Account Manager
DPG Media
Amsterdam
2024.01 - 2024.12
- - Negotiated contracts, pricing, and terms with clients to secure lucrative agreements.
- - Maintained relationships with existing customers to enhance satisfaction and drive repeat business.
- - Identified upselling and cross-selling opportunities with current customers to increase revenue.
- - Resolved customer complaints and issues professionally, focusing on customer-centric solutions.
- - Initiated sales forecasts and pipeline activities to accurately predict and plan for revenue.
- - Analysed market trends and competitive landscape to identify opportunities for improved company positioning.
- - Updated database and administrative systems with high accuracy.
Account Manager
TikTok
Dublin
2022.11 - 2023.12
- - Effectively built and maintained long-lasting client relationships.
- - Exceeded targets each quarter by implementing strategic plans.
- - Collaborated with sales team members to identify growth opportunities and develop strategies to seize them.
- - Implemented client-focused media plan solutions to enhance sales volume.
- - Monitored and managed own sales pipeline to ensure accurate forecasting.
- - Partnered with customer service and product development teams to improve customer experience and strengthen relationships.
- - Communicated the progress of quarterly initiatives to internal and external stakeholders.
- - Organised quarterly events to attract and retain clients.
- - Collaborated with Enterprise + Agency team to develop competitive strategies.
- - Adapted quickly to changing situations in a high-pressure environment.
- - Managed business operations in the Benelux region to drive growth.
Account Executive
TikTok
Dublin
2022.03 - 2022.10
- - Managed accounts for 250 clients, ensuring high satisfaction levels through prompt service delivery.
- - Identified client needs and recommended tailored services to improve overall client satisfaction.
- - Built long-term trusting relationships with clients to improve customer retention.
- - Optimised campaign strategies for customers by analysing performance metrics.
- - Established and configured advertising campaigns on TikTok to reach target audiences.
- - Liaised between marketing and sales teams to streamline communication and align strategies.
- - Continually researched new business opportunities in the market.
Sales Development Representative
Getty Images
Carrickmines, Co Dublin
2018.10 - 2022.03
- - Identified and developed new sales opportunities to drive business growth
- Supported sales team by engaging customers and driving sales initiatives
- - Collaborated with sales representatives to enhance customer satisfaction and boost revenue
- - Set personal sales targets to guide performance
- - Processed subscription renewals efficiently
- - Answered customer queries and concerns.
- - Provided customers with optimal customer service
- - Worked well with co-workers to ensure positive customer experiences.
- - Worked to help maintain a neat and presentable sales floor.
- - Customer calls about subscriptions/content licensing
Medical Receptionist
Dokterstelefoon
Almere Stad
2017.08 - 2017.12
- - Managed incoming calls, ensuring timely direction to appropriate departments to enhance customer service.
- - Coordinated logistics and materials for board meetings, guaranteeing thorough preparation for effective discussions.
- Handled sensitive information discreetly, fostering trust amongst patients.
- Increased office productivity by managing supplies inventory effectively.
- Contributed towards creating a peaceful environment at reception; facilitated smoother functioning of the clinic.
Healthcare Assistant
Hartkliniek
Lelystad
2016.09 - 2017.06
- Monitored vital signs, ensuring timely intervention for any abnormalities.
- Completed internship programme, gaining hands-on experience in patient care.
- - Responded appropriately to the physical, emotional and developmental needs of parents.
- Maintained accurate records of parent care, contributing to effective communication and continuity of care.
Education
Bachelor Degree -
Capabel Onderwijs
Utrecht 2016.09 - 2017.09
MBO - undefined
Beauty School
Leusden 2012.09 - 2015.06
Skills
- Salesforce
- Sales forecasting
- Project Management
- Customer Relationships
- Negotiation
- Communication
- Time Management
- CRM Software
- Results-driven
- Initiative
LANGUAGES
Dutch
English
HOBBIES
Travel, Cooking, Photography
Timeline
Customer Account Executive
Nitro Software BV
2026.01 - Current
Account Manager
Illy
2025.01 - 2025.12
Account Manager
DPG Media
2024.01 - 2024.12
Account Manager
TikTok
2022.11 - 2023.12
Account Executive
TikTok
2022.03 - 2022.10
Sales Development Representative
Getty Images
2018.10 - 2022.03
Medical Receptionist
Dokterstelefoon
2017.08 - 2017.12
Bachelor Degree -
Capabel Onderwijs
2016.09 - 2017.09
Healthcare Assistant
Hartkliniek
2016.09 - 2017.06
MBO - undefined
Beauty School
2012.09 - 2015.06