Lillian Cooney

• Admitting patients and escorting them to allocated beds.
• Processing patient insurance forms, collecting excess payments when applicable.
• Printing list of patients scheduled for admission the following day.
• Requesting medical charts and creating new charts for first-time patients.
• Covering reception desk during lunch and tea breaks or peak times.
• Directing patients and visitors to relevant departments or wards.
• Handling switchboard operations, managing incoming calls and queries.
• Filing charts, scanning records, and ensured timely report delivery to GPs on night duty.
• Supplementary roles in other depts such as Endoscopy, X-ray and Outpatients.

Received patients and processed personal details for admissions.

Managed appointment bookings and typed prescriptions efficiently.

• Organized clinic preparations, including chart management and medical record retrieval.
• Handled telephone queries and correspondence to address patient needs.
• Filed test results and maintained accurate patient records.
• Coordinated follow-up appointments to ensure continuity of care.

• Executed clerical and secretarial tasks for consultants to support operations.
• Managed telephone and postal queries to ensure prompt responses.
• Maintained waiting lists to enhance scheduling efficiency.