LIGA KALEJA
Riga
Summary
Focused Project Manager, skilled in organizing, overseeing, and ensuring seamless operations across multiple departments. Proficient in managing teams and maintaining productivity while adhering to quality standards. Combines innovative thinking with analytical strategies to drive process improvements and operational excellence. Experienced in identifying challenges and implementing effective solutions.
Overview
12
12
years of professional experience
Work History
Customer Service and Telemarketing Project Manager
IPF Digital
08.2021 - Current
- Supervise and coach teams to ensure high performance
- Managed customer service projects, ensuring alignment with organizational goals and customer satisfaction standards.
- Collaborated with marketing, sales, and product development teams to align campaigns with organizational objectives.
- Developed and monitored key performance indicators (KPIs) to measure the success of telemarketing and customer service initiatives.
Floor Manager
Chucs restaurants
04.2019 - 04.2021
- Duties include to run daily shifts of the restaurant smoothly and productively
- Informing staff members about sales targets, motivating them and training in sales strategies
- As a part of management team my duty was to run and organize companies' private events with capacity up to 300 people
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Assistant Restaurant Manager
Bills restaurant
06.2017 - 04.2019
- Successfully and efficiently managing staff Rota on weekly basis
- Responsible for stock control- stock count, making new orders for food and beverage; wastage count and result investigation, implement effective solutions to minimize loss of goods
- Researching new and effective marketing strategies, introducing them to the team and implementing them to maximize sales targets
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
General Manager
Prezzo Ltd, Chimichanga restaurant
04.2013 - 06.2017
- Managed budget implementations, employee evaluations, and contract details.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Education
Bachelor degree - Business Psychology
RISEBA
Riga, Latvia12.2024
BTEC Level 3 extended Diploma - Travel and Tourism
Mid-Kent College
Maidstone, United Kingdom07.2014
Diploma - Air Cabin Crew, Aviation Operations on the Ground, Travel and Tourism
Mid-Kent College
Maidstone, United Kingdom07.2013
Skills
Management skills
Customer service
Sales
Project development
Budget control
Analytical skills
Languages
Latvian
Native language
English
Proficient
C2
Russian
Upper intermediate
B2
Timeline
Customer Service and Telemarketing Project Manager
IPF Digital
08.2021 - Current
Floor Manager
Chucs restaurants
04.2019 - 04.2021
Assistant Restaurant Manager
Bills restaurant
06.2017 - 04.2019
General Manager
Prezzo Ltd, Chimichanga restaurant
04.2013 - 06.2017
Bachelor degree - Business Psychology
RISEBA
BTEC Level 3 extended Diploma - Travel and Tourism
Mid-Kent College
Diploma - Air Cabin Crew, Aviation Operations on the Ground, Travel and Tourism
Mid-Kent College
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