Liam Wall
Cork
Summary
Highly motivated, operations based manager with proven ability and accomplished skills in Food and Beverage Management. Well versed in multi-site operation, tender processes and event management. Key account management experience for managing large facilities.
Overview
16
16
years of professional experience
Work History
Munster Hospitality Manager
RCÉ
12.2018 - 12.2023
- Recruitment and training of hospitality managers to provide them with the tools to take ownership of their stadiums through constant engagement with approved processes in key stadiums during this time.
- Established agreed reporting mechanisms with Head of Events and Hospitality Services to deliver better line management.
- Adapted to the facility management following the amalgamation of eight Greyhound Stadiums into one entity.
- Focused on sustaining existing customer base and improving customer relations by working with marketing and sales centre and establishing weekly engagement with business development managers to increase attendance.
- Displayed the ability to address HR Issues such as non-performance, punctuality and non-delivery of agreed standards expected.
- Conducted performance evaluations to check associates' performance and compliance with policies.
- Cultivated long-lasting relationships with outside vendors and suppliers to benefit business requirements.
EHS Site Manager
Irish Greyhound Board
Tralee/Waterford
01.2015 - 12.2018
- As a Food Hygiene Auditor assessed kitchen, dining areas and overall facility for compliance with food hygiene laws and HACCP. Reviewed food preparation to check conditions and procedures to determine safety for consumption.
- Helped co-ordinate and optimise transition period of the restructuring from existing providers to the EHS model while constantly maintaining standards and growing the business.
- Took control of beverage stock management for concessions in multiple stadiums and composing detailed monthly reports.
- Took initiative and recognised trends with potential for negative impact on the business and proactively addressed with relevant personnel in each location.
- Assisted with the appointment of a new hospitality manager in 2018 and communicated the expected structures and practices while maintaining standards at sites under my management.
Operations Manager
Kudos Creative Catering
Cork
09.2007 - 01.2015
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Secured revenue, accurately monitoring cash intake and maintaining company policy updates to eliminate discrepancies.
- Improved morale and management communication by creating new structures and policies.
- Presented ability to adjust to seasonal needs of the business throughout the year.
- Managed and co-ordinated the transfer of undertakings from existing catering companies to integrate seamlessly Kudos Creative Catering.
- Instrumental in establishing and managing a highly successful new business initiative in the form of Jacob's Cafe in Ballyseedy Garden Centre.
Education
Food Hygiene Level 6 (Auditor) -
Food Safety Association Of Ireland
Cork2014
Train The Trainer -
Jury's Hotel
Waterford1990
Leaving Certificate -
Slieverue Vocational School
Kilkenny1987
Management Trainee Programme -
Ardree Hotel/Jury's Hotel
Waterford1987
Recent Certification
Skills
- Strong operational management skills
- Scheduling proficiency
- Expert in multi-site coordination
- Good communicator
- Adaptability
- Interpersonal skills
- Report composition
- Dependability
- Training and mentoring
- Time management
- Vastly experienced
Timeline
Munster Hospitality Manager
RCÉ
12.2018 - 12.2023
EHS Site Manager
Irish Greyhound Board
01.2015 - 12.2018
Operations Manager
Kudos Creative Catering
09.2007 - 01.2015
Food Hygiene Level 6 (Auditor) -
Food Safety Association Of Ireland
Train The Trainer -
Jury's Hotel
Leaving Certificate -
Slieverue Vocational School
Management Trainee Programme -
Ardree Hotel/Jury's Hotel
Recent Certification
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