Liam Ryan
Cork
Summary
Dynamic Senior Field Service Technician at JFC Evolution, adept at technical troubleshooting and customer relationship management. Proven track record in enhancing service quality through effective training and organisation. Recognised for problem-solving abilities and maintaining optimal performance in high-pressure environments, ensuring customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Senior Field Service Technician
JFC Evolution
10.2023 - Current
- Deliver 24/7 breakdown assistance and technical support for nationwide customers of JFC Evolution calf feeder.
- Installation and servicing calf feeders in Cork and Kerry regions to ensure optimal performance.
- Train junior technicians and new dealers on best practices and troubleshooting techniques to enhance service quality.
- Organise work schedules and completed paperwork to consistently meet weekly metrics.
- Maintain stock control, ensuring van is fully equipped for efficient service calls.
- Process transactions and collect payments efficiently for customer accounts.
General Operator
TK Carpentry
05.2022 - 10.2023
- Executed all carpentry tasks, ensuring projects met customer satisfaction.
- Completed roofing projects under supervision of a qualified carpenter.
- Maintained clean and safe work environment at all times.
- Performed both first and second fix of interior carpentry efficiently.
Placement Engineer
JFC Evolution
04.2023 - 06.2023
- Collaborated on engineering projects during college placement with JFC Evolution, enhancing teamwork and project delivery.
- Investigated failed components to identify root causes of issues.
- Participated in quality issue meetings, identifying potential improvements and facilitating solutions.
- Established new farm trials for project testing and development.
- Shadowed engineering team, gaining insights into industry practices and contributing to knowledge transfer.
Education
Mechanical Engineering -
MTU Cork
01-2023
Leaving Certificate -
North Mon AG.
01-2019
Skills
- Technical troubleshooting
- Customer relationship management
- Organisational skills
- Team collaboration
- Adaptability and flexibility
- Multi-tasking abilities
- Computer proficiency
- Motivated problem solver
- Interpersonal communication
- Positive attitude
Hobbies and Interests
- Growing up on our family farm, I have had a big interest in agriculture from an early age. With my father also working in the agriculture sector I was exposed to a variety of different farm walks and agriculture shows.
- Sport is also a big passion of mine. Particularly GAA and rugby. I have had the privilege of playing sport at high quality level representing both Cork in hurling and Munster in rugby, at underage level. I still play with my local teams and have enjoyed success with these teams with memories that I will never forget.
References
- Kyle Harley Warnock, JFC after sales supervisor, 0861839274
- Timmy Keating, TK Carpentry, 0871249622
- Padraig Hughes, Inniscarra Senior Hurling Management, 0877944509
Timeline
Senior Field Service Technician
JFC Evolution
10.2023 - Current
Placement Engineer
JFC Evolution
04.2023 - 06.2023
General Operator
TK Carpentry
05.2022 - 10.2023
Mechanical Engineering -
MTU Cork
Leaving Certificate -
North Mon AG.