Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Liam O'Sullivan

Old parish, Dungarvan,Ireland

Summary

Driven Sales & Management professional with expertise in the tile and wooden floor industry. Offering strong leadership and planning capabilities with experience creating and implementing streamlined management functions. Proficient in Microsoft Office, warehouse management and quality control implementation. Consistently driving business growth and efficiency through careful planning and a strategic approach.

Overview

5
5
years of professional experience

Work history

Sales assistant

First Choice Tiles & Wooden floors
Dungarvan, Waterford
09.2020 - 12.2023
  • Prepared and processed customer invoices and quotations based on specific purchase requirements.
  • Improved customer service by efficiently handling queries and complaints.
  • Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
  • Delivered exceptional after-sales service, encouraging repeat business.
  • Assisted customers with product selection for optimal satisfaction.
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.
  • Maintained knowledge of current sales promotions helping customers make informed buying decisions.

General manager

First Choice Tiles & Wooden floors
Dungarvan, Waterford
12.2023 - Current
  • Managed and grew a portfolio of key accounts, ensuring high levels of customer satisfaction.
  • Addressed customer needs promptly, resulting in positive feedback and loyalty.
  • Ensured stock replenishment in a timely manner to maintain product availability.
  • Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
  • Managed end-of-day audits procedures.
  • Managed the procurement and import of goods from Italy and Spain.
  • Monitored competitor activities, adjusted sales tactics accordingly.
  • Increased store profitability by implementing effective sales strategies.
  • Implemented stores first and only QC system.
  • Optimised store layout for easy navigation and shopping experience enhancement.
  • Handled inventory management.
  • Boosted gross margin percentages by initiating cost-saving measures.
  • Conducted market research to identify new opportunities.
  • Opened and closed shop whilst following correct security protocols.
  • Supervised daily warehousing activities to ensure operational efficiency.
  • Enhanced team morale with open communication and positive leadership.
  • Reduced order processing times by improving picking and packing methods.
  • Directed staff training for improved competency and productivity levels.

Education

Certificate of Higher Education - Business Management - Level 6.

The Open College
Ireland
03.2025 - 06.2025

Skills

  • Business development
  • Direct sales techniques
  • Communication proficiency
  • Profit margin enhancement
  • Product display creativity
  • Directive leadership

Affiliations

  • Motorcycling, cooking.

Timeline

Certificate of Higher Education - Business Management - Level 6.

The Open College
03.2025 - 06.2025

General manager

First Choice Tiles & Wooden floors
12.2023 - Current

Sales assistant

First Choice Tiles & Wooden floors
09.2020 - 12.2023

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Liam O'Sullivan