Levern Julies
Cape Town
Summary
Proficient Administrative with over 7+ years of office experience, skilled in optimizing office workflows, invoicing, problem solving, planning, and managing diverse administrative tasks. Proven ability to support higher management through effective scheduling and coordination. Strong focus on team collaboration and adaptability to changing organizational needs, ensuring seamless operations and goal achievement.
Overview
10
10
years of professional experience
Work History
Administrator
Urban towing
05.2018 - Current
- Collected, validate and distributed information to employees.
- Managing payroll .
- Managing transactions, invoicing and budgeting to decrease financial inconsistencies.
- Processed 100+ invoices each weeks and mailed documentation to clients.
- Bookkeeping
- Assisting clients and insurance companies with queries related to vehicle related accidents .
- Maintained personnel records and updated internal databases to support document management.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
Customer Service Representative
Capita
08.2015 - 09.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
Valhalla Secondary High School
Skills
- Invoicing
- Scheduling
- Bookkeeping
- Microsoft Office Suite ( Word, Excel, PowerPoint )
- Basic data analysis
- Documentation and reporting
- Assisting with queries
- Effective Communication
- Team Collaboration
Languages
English
Afrikaans
Languages
Excellent, Excellent
Personal Information
Title: Administrator/Customer Service Representative/Invoicing Clerk
Timeline
Administrator
Urban towing
05.2018 - Current
Customer Service Representative
Capita
08.2015 - 09.2017
High School Diploma -
Valhalla Secondary High School
Similar Profiles
Anaja VizcarrondoAnaja Vizcarrondo
Tow Truck Dispatcher at B & M Towing - Automotive Towing And Roadside AssistanceTow Truck Dispatcher at B & M Towing - Automotive Towing And Roadside Assistance
Lance MeyerLance Meyer
Tow Truck Operator at Ste. Gen Towing/ Perry County TowingTow Truck Operator at Ste. Gen Towing/ Perry County Towing
Jessica ShinglesJessica Shingles
Customer Service Representative at Auz National Towing/Heidelberg TowingCustomer Service Representative at Auz National Towing/Heidelberg Towing