Leticia Correia da Silveira

Managing importation and exportation to Cuba and Central America.

• Document preparation for customs and forwarders for sea, truck, and air modal.
• International shipping negotiation.
• Streamlined operations by implementing efficient logistics procedures and shipments control.
• Coordinating suppliers towards production, loading, shipments and international transport to the final destination.

Key achievements

• Reduced 3 days of route delivery by using a strategic route planning from Turkey to Cuba.

Based in England, managing customer accounts in Spain (such as Carrefour, Mercadona, and El Corte Ingles), providing customer service, and attending to enquiries involving logistics, stocks, and deliveries.

• Customer communication managed on a daily basis, aligning schedule deliveries, stock availability, and enquiries related to the supply chain.
• Third-party logistics managing.
• Coordination directly with the demand planning and marketing team on the strategies for each season, involving stock availability, sales forecasts, and logistics capacity.
• Studying and creating an Order Entry Project, benefiting the team by having the documentation, database, and steps to follow when encountering technical issues regarding order entry on SAP.
• Leader of a team of four members (three Spanish speakers and one Portuguese speaker) by training and supporting them, sharing knowledge and experiences, and creating a team environment where we could rely on.
• Voluntary work as a member of the Social Team, organising internal events

Key achievement

• Creating and implementing a new process for El Corte Inglés Spain, securing 20% fewer rejections of displays during sales campaigns.

Customer support manager for airlines around the world, being a main contact point for customer service, project developments, IT support, and KPIs monitoring.

• Managing customer service on a daily basis, attending to airlines and their consultants, delivering support for their needs, offering solutions and advice, focusing on monitoring and exceeding KPIs.
• Assisting the sales team in developing the necessary strategies for new customers, new modules released, and marketing campaigns.
• Streamlined communication channels for better inter-departmental collaboration.
• Air France KLM Project: Leader of the customer service department during the implementation process for the airline, coordinating team schedules for smooth operation of the support department. Led on-site training in Toulouse to improve staff product knowledge.

Key Achievements

• Improved customer satisfaction by resolving complex issues swiftly.
• Using my import and export knowledge, I could collaborate in the creation of a new product called Cargo. This new product generates more value to the portfolio service, securing the extension of services in existing contracts, as well as a revenue of £16k within the first three months.
• Initiated a sample database of principal issues and critical situations related to the system, reducing the investigation time of analysts by 12%, resulting in quicker and more efficient customer service for the department.

Specially directed analyst to assist import processes for a special project of building a new manufacturer of Coca-Cola in Itabirito city, Brazil.

• During the project, I participated in the strategic steps designed with the project stakeholders to import the machines from Europe to Brazil, until the conclusion of the project.
• Coordinating international and national shipments on daily tasks by sea, air, and truck modes.
• Supply planning and production alignment, organising the import of commodities according to each season.

Key achievements.

• Working closely with the sales team, we developed the export process of Coca-Cola products to cruise ships in South America.
• Conclusion of the manufacture project, finalising international and national payments and details, having fully customs' authorisation to function..