Lesley Nugent

At present I work as part of a Matrix Team. As a result of this, I have a lot of experience in working as part of a high-functioning team with parallel initiatives and competing priorities. Some of my responsibilities to date have included:

Managing Pharmacist Registration Process for all incoming EU and National pharmacists.

My responsibilities included:

• Compiling and analysing applications from pharmacists wishing to register with the PSI.
• Understanding how Irish and European legislation affects a pharmacists right to work in Ireland.
• Improving website accessibility and user experience by updating content to be more comprehensive and accessible.
• Responding to queries from applicants, on average 30+ queries a week with tight turnaround times.
• Reviewing applications and preparing them for sign off by the Registrar.

Supporting Registrant and Customer Relations Manager in introduction of Registrant and Customer Relations Team matrix, including:

• Working as part of the matrix team, assisting, and advising team members when additional support is needed.
• Organising and attending meetings
• Monitoring and responding to unit emails
• Document management, including updating and streamlining SOPS.

Managing ePortfolio Review Process - this is a process whereby a cohort of pharmacists are called for CPD review on an annual basis.

My responsibilities included:

• Collating list of 1200 registrants to be called for ePortfolio Review.
• Supporting registrants through the extenuating circumstances process including:
• Managing difficult and sensitive conversations with registrants and ensuring the highest level of confidentiality is maintained.
• Managing non-engager process for ePortfolio Review, approx. 40 per year.

This involved:.

• Review and implementation of non-engager mediation policy.
• Facilitating and coordinating meetings.
• Preparing reports for the Registrar in relation to Registrants that do not engage with the ePortfolio review mediation process.
• Preparing files for the complaint process.

Other aspects of my role have included:

• Providing online training and support to all PSI staff in use of Microsoft Teams as part of a series of IT clinics.
• Chairperson of the Workplace Wellbeing Group, organising wellbeing events and fundraisers for PSI staff.
• Member of the PSI's ‘buddy scheme', providing guidance and support to new starters to help them settle into their role.

• Supported the Quality and Safety team's new pharmacy openings during the COVID 19 pandemic. This included assisting pharmacy owners in compiling the appropriate documentation required to open a new pharmacy and reviewing said documentation.
• Developed and piloted a scheme to ensure inbound and outbound post was processed while PSI House was locked down during the COVID 19 pandemic.
• Arranged courier service to deliver post to my home address and scanned post and essential documentation to relevant staff to maintain business continuity.
• Reviewed, updated and implemented reception procedures and manual.
• Supported the development of the PSI ‘Business Continuity Covid-19 Incident Response and Recovery Team' to ensure the organisation was compliant with the Government's ‘Return to Work Safely' protocol.
• Supported HR in the recruitment of suitably qualified persons that support the values of the organisation.
• Played an active role in the Business Continuity Programme ‘Covid Response Plan Working Group', including creating a staff and visitor handbook.
• Managed PSI's main phone line to ensure that all calls and queries were dealt with in a professional and efficient manner.

• Managed day-to-day communications of the Head of HR Direct.
• Planned and organised the diary of the Head of HR Direct.
• Dealt with meeting queries and other ad hoc requests into the Office of HR Direct in a professional and courteous manner, filtering contact with the Head of HR Direct as appropriate.

• Organised and pre-screened all CVs prior to sending them to corporate hiring managers for consideration.
• Posted positions through approved recruitment channels.

• Coordinated, scheduled, and arranged meeting, interview, and travel calendars, including business and social events.
• Created detailed expense reports and requests for capital expenditure.
• Coordinated board and committee meetings, ensuring all necessary documentation for meetings was circulated in a timely manner.
• Ordered and distributed office supplies while adhering to a fixed office budget.
• Supported Managing Director with daily operational functions.
• Organised all new starter, security, and temporary paperwork.
• Assisted with on-boarding of new hires, including providing support and mentoring in their first few weeks.
• Liaised with local courier service to reduce outgoing postal fees which resulted in an €8k saving for the firm that year.

• Oversaw daily office operations for 11 employees.
• Compiled quarterly budget reports.
• Created expense reports and filing systems.
• Processed expenses and reimbursements.
• Managed meetings and events for clients and employees while representing company at a conference in Las Vegas.
• Assisted with team building initiatives and overall support for maintenance of organisational culture and employee morale.
• Managed company owned property and took responsibility for property management including maintenance, repairs and preparing property for sale.

• Liaised with outside agencies such as occupational and physical therapists, delivering regular reports on children with additional needs.
• Provided university student mentoring including guidance, training, goal setting, liaising with students' lecturers and ensuring students achieved their goals during their time in the nursery.
• Developed a system to help solve an issue with documenting curriculum in the nursery.
• Managed parent/guardian queries and complaints in a sensitive manner.
• Documented children's learning in a timely manner and linked this to the early year's curriculum.
• Carried out daily observations and yearly developmental checks on every child.