LEONIE EMANUELSSON
Dublin
Overview
8
8
years of professional experience
Work History
Associate Technical Consultant – Integrations
LinkedIn
Dublin
08.2023 - Current
- Consulted customers during onboarding and post-sale on API-based integrations, job scraping authentication, and data flows to align solutions with business needs.
- Act as the key technical partner to Sales and Customer Success, delivering scalable integration solutions and consulting.
- Owned complex escalations and high-impact customer scenarios, collaborating with Support and Engineering to resolve technical issues.
- Served as SME for integration cases, managing de-escalation and incident closure within SLA targets. Delivered high-volume casework, performing 42% above APH and ranking in the top 6% of QTU (top performer in EMEA).
SR. LTS Job Wrapping Support Consultant
LinkedIn
Dublin
05.2022 - 08.2023
- Acted as global primary escalation point for complex technical issues; delivered API and job scraping training to technical teams.
- Provided technical guidance and mentorship through quality reviews and enablement initiatives, supporting consistent issue resolution and product adoption.
- Assumed the responsibilities of the team manager during their absence.
Job Wrapping Support Specialist
LinkedIn
Dublin
03.2020 - 05.2022
- Review, investigate, and resolve technical issues arising from job automation and API integrations within the target SLAs from clients and stakeholders.
- Evaluate and investigate client issues using problem-solving skills to prioritize, escalate, and track incidents to closure under pressure.
- Educating and collaborating with clients and stakeholders on products and assisting with customizing their job wrapping experience.
LTS Support Consultant – Nordic Market
LinkedIn
Dublin
11.2019 - 03.2020
- Provided support to LinkedIn’s corporative Talent Solutions clients.
- Analysed and understand clients and their businesses, answering all product inquiries and questions.
Partner Operations Specialist
Accenture
Dublin
02.2019 - 11.2019
- Managed end-to-end operational support for major partner accounts.
- Provided ongoing support for existing partners through avail management, XML/ingestion support and relationship building.
Content Review Analyst
Accenture
Dublin
08.2018 - 02.2019
- Identified improvements to the customer experience by working with multiple teams to analyse data provided by clients.
- Enforcement of policy to maintain high quality and friendly UX for clients.
- Achievement: Due to superb performance and commitment, was promoted to Partner Operation Specialist.
Education
B.A. - Political Science
University of Gothenburg
Sweden01.2018
Skills
- API integrations and troubleshooting
- Problem solving and technical training
- Relationship management and issue escalation
- REST and SQL proficiency
- CRM platform expertise
- XML, RSS, and CSV handling
- Basic HTML knowledge
References
Available upon request.
Languages
- Swedish (Native)
- Finnish (Native)
- English (Fluent)
- French (Basic)
Languages
English
Proficient (C2)
C2
Finnish
Native
Native
Swedish
Intermediate (B1)
B1
Timeline
Associate Technical Consultant – Integrations
LinkedIn
08.2023 - Current
SR. LTS Job Wrapping Support Consultant
LinkedIn
05.2022 - 08.2023
Job Wrapping Support Specialist
LinkedIn
03.2020 - 05.2022
LTS Support Consultant – Nordic Market
LinkedIn
11.2019 - 03.2020
Partner Operations Specialist
Accenture
02.2019 - 11.2019
Content Review Analyst
Accenture
08.2018 - 02.2019
B.A. - Political Science
University of Gothenburg