Leonard McCarthy

• Monitoring train movements to ensure safe passage of trains under my control.
• Ensuring that all rules governing safe operation of trains are followed at all times.
• Communicating with drivers via train radio regarding arrival times, departure times, and any maintenance needs.
• Communicating with traffic regulators to ensure a timely service is upheld.
• Communicating with various other department's to ensure all equipment and infrastructure are maintained to the highest standards.
• Ensuring the full protection of staff working on a running line .
• Ensuring the full protection of the general public requesting to cross the running line.
• Responding promptly to emergency calls and making accurate and speedy decisions to deal with same.
• Documenting and recording train times, faults, incidents etc etc diligently.
• Training other staff members to help them achieve the role as a signaller.

• Assisted customers with inquiries, changes and cancellations.
• Advised passengers about local attractions, transportation options, restaurants in the area.
• Boarded mobility impaired passengers onto train and ensured assistance would be available at their destination.
• Responded promptly to phone calls from customers seeking assistance with timetables, tickets and any other enquiries they may have had.
• Handled customer complaints and tried to find a solution that was acceptable to the customer.
• Provided guidance to customers on the best available tickets for their travel plans.
• Kept the customer toilets in pristine condition and hygienic.
• Sold tickets and maintained float for the next member of staff coming on duty.
• Covered as relief signaler for Greystones cabin covering both sick and annual leave.

• Performed timely opening and closing of the Booking Office.
• Conducted daily cleaning of the Office (sweeping and mopping floors, cleaning windows, barriers etc etc)
• Ensured barriers were in working order and promptly reporting any faults.
• Sold tickets by means of operating crouzet machine.
• Assisted mobility impaired passengers and ensured assistance was available at their destination.
• Handled phone enquiries regarding ticket prices and timetable enquiries.
• Switched in Dalkey ECP when requested.
• Acted as EPO during degraded working.

• Liaised with traffic regulator to ensure a timely service.
• Handled phone queries and complaints from the general public.
• Worked with District Traffic and traction executives to arrange specials for various sporting and music events.
• Oversaw the night cleaning of EMU sets ensuring they were clean for the next days passenger services.
• Ensured Booking Offices were opened on time and staffed.
• Ensured station staff kept platforms cleaned and bins emptied.
• Ensured station staff had public toilets cleaned and stocked with hand soap and toilet rolls.
• Switched in Bray ECP whenever required.
• Trained staff members on the operation of Bray ECP.
• Acted as EPO during degraded working.
• Helped station staff with their duties in non peak times. Barrier ticket checking, platform sweeping and night cleaning of EMUs.

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• Completed day-to-day duties accurately and efficiently.
• Understood and followed oral and written directions.
• Worked successfully with diverse group of coworkers to accomplish goals.
• Planned and completed group projects.
• Underwent manual handling course.
• Duties included replacing sleepers, changing rails, packing joints, greasing of fishplates, installing CWR, sighting rails, lookout duties, placement and retrieval of commencement and termination boards and the complete renewal of sections of running line.