Leona O’Dwyer
Cashel Co Tipperary
Summary
Dynamic Revenue Manager with a proven track record at The Heritage Hotel, skilled in revenue analysis and strategic planning. Expert in optimizing pricing strategies and enhancing profitability through data-driven insights. Adept at fostering team collaboration and driving growth initiatives, resulting in significant revenue increases and improved market positioning.
Overview
27
27
years of professional experience
3
3
years of post-secondary education
Work History
Revenue Manager
The Heritage Hotel
Laois
10.2019 - Current
- Developed processes and procedures for improving operational efficiency in order to increase profits.
- Monitor market conditions and competitor activities to inform pricing decisions.
- Analyse pricing structures, sales trends, and customer data to optimize pricing models.
- Collaborate with sales teams to develop new products or services for existing customers.
- Created reports on key performance indicators related to revenue generation efforts.
- Developed strategies to drive revenue growth and maximize profitability.
- Assist with budgeting activities by providing accurate forecasts of expected income streams.
- Negotiate contracts with external partners such as distributors or resellers on behalf of the Hotel.
- Conduct research on target markets to determine appropriate pricing strategies and tactics.
- Identify potential opportunities for expanding into new markets or developing new partnerships.
- Collaborate with marketing teams to create promotional campaigns that increased sales volume.
- Provide guidance and support to sales teams regarding pricing policies, discounts, promotions.
Revenue Manager
Castleknock Hotel
Dublin
02.2010 - 10.2019
- Analysed revenue trends to optimize pricing strategies for hotel services.
- Developed forecasting models to predict future occupancy and revenue levels.
- Collaborated with marketing team to create promotional campaigns and packages.
- Managed revenue management system to ensure accurate data entry and reporting.
- Trained staff on revenue management best practices and software usage.
- Conducted competitor analysis to identify market positioning and pricing adjustments.
- Presented financial reports to senior management for strategic decision-making.
- Implemented yield management techniques to maximize room sales and profitability.
- Managed the forecasting of monthly, quarterly and yearly revenues.
- Provided guidance and support to sales teams regarding pricing policies, discounts, promotions.
- Developed processes and procedures for improving operational efficiency in order to increase profits.
Hotel Reservations Manager
Castleknock Hotel
Dublin
02.2005 - 02.2010
- Managed daily reservations and bookings for Castleknock Hotel guests.
- Coordinated with front desk to ensure seamless guest check-in experiences.
- Trained staff on reservation systems and customer service best practices.
- Analysed reservation trends to optimize room availability and pricing strategies.
- Resolved customer inquiries and concerns regarding reservations promptly.
- Generated reports on a daily basis summarising reservations activity including cancellations, no shows.
- Conducted regular meetings with the team of reservation agents to discuss performance.
- Monitored call volumes, answered calls, and resolved customer inquiries related to reservations.
- Handled emergency situations involving changes or cancellations of reservations due to unforeseen circumstances.
- Scheduled staff shifts and assigned duties for reservation agents.
Sales and Marketing Manager
The McEniff Skylon Hotel
06.2004 - 02.2005
- Developed strategic marketing plans to enhance brand visibility and guest engagement.
- Managed sales team to drive revenue and improve customer relationships.
- Conducted market research to identify trends and target audiences for promotions.
- Organised promotional events to attract new clientele and increase bookings.
- Analysed competitor offerings and adjusted strategies for competitive advantage.
Head of Reception/ Reservations Manager
The McEniff Skylon Hotel
01.2002 - 06.2004
- Managed daily room reservations and guest inquiries efficiently.
- Coordinated with front desk to ensure seamless guest check-in experiences.
- Developed and implemented processes for managing booking systems effectively.
- Provided training for new reservation agents on computer systems and procedures.
- Generated reports on a daily basis summarising reservations activity including cancellations, no shows.
- Conducted regular meetings with the team of reservation agents to discuss performance.
Senior Receptionist
The Glenroyal Hotel and Leisure Center
Maynooth
01.2000 - 01.2002
- Managed front desk operations and guest check-in processes efficiently.
- Assisted guests with inquiries, providing information about hotel services and amenities.
- Maintained accurate guest records using hotel management software systems.
- Organised special requests for guests, enhancing their overall stay experience.
- Handled cash transactions and processed payments with attention to detail.
Receptionist
The Stephens Green Hotel
Dublin
01.1999 - 01.2000
- Greeted guests warmly and provided check-in assistance at reception area.
- Managed phone calls and directed inquiries to appropriate departments efficiently.
- Assisted guests with luggage and transportation arrangements as needed.
- Addressed guest complaints promptly and escalated issues to management when required.
Education
Hotel and Catering management
D.LT Cathal Brugha Street
09.1998 - 06.2001
Scoil Dara, Secondary School
Kilcock 09.1993 - 01/1998
Skills
- Revenue analysis
- Pricing strategy
- Forecasting models
- Market research
- Yield management
- Data interpretation
- Customer relationship management
- Competitor analysis
- Contract negotiation
- Performance reporting
- Strategic planning
- Problem solving
- Team collaboration
- Communication skills
- Sales channel optimization
- Strategic forecasting
- Revenue reporting
Languages
English
First Language
Timeline
Revenue Manager
The Heritage Hotel
10.2019 - Current
Revenue Manager
Castleknock Hotel
02.2010 - 10.2019
Hotel Reservations Manager
Castleknock Hotel
02.2005 - 02.2010
Sales and Marketing Manager
The McEniff Skylon Hotel
06.2004 - 02.2005
Head of Reception/ Reservations Manager
The McEniff Skylon Hotel
01.2002 - 06.2004
Senior Receptionist
The Glenroyal Hotel and Leisure Center
01.2000 - 01.2002
Receptionist
The Stephens Green Hotel
01.1999 - 01.2000
Hotel and Catering management
D.LT Cathal Brugha Street
09.1998 - 06.2001
Scoil Dara, Secondary School
09.1993 - 01/1998