Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
Timeline
Generic
LENKA PUSTAY

LENKA PUSTAY

DUBLIN,DUBLIN

Summary

Knowledgeable teaching professional experienced delivering lectures, inspiring discussions and leading hands-on activities. Encourages students to reach personal potential through direct learning and perseverance. Versed in in-person and remote learning. Well-merited English Tutor offers tutoring and instructional support in English and Language Arts academic or occupational areas to help students progress academically while promoting independent learning and self-reliance. Assists in developing and improving English competency by integrating and applying effective study skills, active reading and note-taking and test-taking strategies. Tutors students in creative writing labs and provides distance learning tutoring services to develop time management, self-discipline and organizational skills. Dynamic Tutor encouraging students in varying subjects with use of creative instructional techniques. Valued educator gifted at identifying and removing roadblocks to learning. Helps students prepare for both standardized tests and future subject grades. Fluent Interpreter skilled in building trust and rapport with diverse service users through compassionate, patient communication. Improves understanding through clear, concise explanations and advice. Focused and responsive for adaptive translation support. Passionate Interpreter offering superior language experience to bridge communication gaps for better understanding and productivity. Employs empathic, mindful approach to avoid potential conflicts caused by lack of cultural knowledge. Operates well in both online and in-person scenarios, facilitating conversations despite scheduling issues or geographical limitations. Dedicated individual successfully facilitates communication between people of different cultures and backgrounds. Brings wealth of knowledge and experience to organizations requiring interpretation and translation services. Committed to providing quality service and results.

Overview

23
23
years of professional experience
4
4
years of post-secondary education

Work history

PROFESSIONAL NANNY

PRIVATE FAMILY
DUBLIN, DUBLIN
09.2015 - 03.2023
  • Assisted children with homework and school assignments, offering advice and guidance to build learner confidence.
  • Developed creative games and activities, providing opportunities for learning and development of core skills.
  • Supported families on holidays and trips with additional supervision, escorting children to activities and clubs.
  • Adhered to set timeframes to maintain consistency with nighttime routines.
  • Safely transported children to and from school, events and activities, maintaining adherence to schedules to establish reliability and trust.
  • Prepared healthy and nutritious meals to specific dietary requirements.
  • Cared for numerous young children, expertly coordinating and managing conflicting activity schedules.
  • Taught children safe behaviour while crossing streets, using climbing frames and cycling.
  • Dropped off and picked up children from school, driving safely and arriving on time.
  • Arranged playdates and outings for older children.
  • Disciplined children when necessary, following parents guidelines.
  • Sparked creativity and imagination by helping children discover new things through play.
  • Encouraged children to express themselves confidently by cultivating safe, stimulating environments.
  • Developed strong bonds with children through compassionate verbal and physical interaction.
  • Administered medicine following parents' directions, and cared for children in case of illness or injury.
  • Assisted in light housework and laundry to reduce parents' workload.
  • Supervised children's play at home and in external settings, ensuring their physical safety at all times.
  • Modelled appropriate social behaviours, promoting empathy, kindness and concern for others.
  • Established effective after-school routine by preparing meals in advance, maximising time for play and homework.
  • Continuously exceeded parent expectations by accommodating last-minute schedule changes.
  • Maintained secure, child-friendly environments with engaging activities and outdoor play.

TEACHER

ELEMENTARY SCHOOL
KROMPACHY, SLOVAKIA
09.2000 - 03.2023
  • Prioritised strategies to develop responsible, independent learners.
  • Taught multiple subjects to students with intellectual or emotional disabilities.
  • Worked collaboratively with other teachers to review data and develop instructional strategies to address student learning objectives.
  • Preserved the confidentiality of student records and information at all times.
  • Prepared quizzes, tests and examinations to gauge how well students were learning.
  • Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.
  • Planned lessons according to national standards to cover all requirements and prepare for standardised tests.
  • Boosted student success by maximising individual learning, balancing group and individual instruction models to accommodate different academic levels.
  • Set up lesson materials, bulletin board displays and demonstrations.
  • Provided reading instruction to special needs students.
  • Planned and organised classrooms that consistently facilitated positive learning experience.
  • Adapted teaching methods and materials to meet students' varying needs and interests.
  • Administered assessments to determine each student's specific educational and social needs.
  • Created lesson plans and scheduled each day to promote maximum student engagement.

Childcare Practitioner

CHARLIE'S Childcare
Dublin, Dublin
10.2022 - Current
  • Practised safety and hygiene protocols by maintaining clean work environment.
  • Supported children's development with learning-through-play activities, aiding social, emotional and educational growth.
  • Documented learning and development milestones of children to determine progress and growth.
  • Engaged in advance childcare training to acquire more knowledge and amplify skills.
  • Gave direct instructions to manage behaviour, maintaining positive learning environments.
  • Demonstrated professionalism and compassion to support best practices and quality standards.
  • Adhered to policies and procedures and legislative requirements relating to child care.
  • Participated in staff meetings to gather more information and updates.
  • Prepared nutritious meals and snacks, carefully adhering to individual dietary requirements and portioning standards.
  • Reported to manager regarding issues and concerns of parents and children respecting confidentiality and privacy regulations.
  • Monitored children at after-school program location, offering safe place for children to play and complete homework assignments.
  • Engaged children in stimulating learning-based activities and games.
  • Maintained records of children's daily activities, meals and medications administered.
  • Organised classroom spaces to align with lessons and support children's learning.
  • Read stories and lead activities to help children build foundational learning skills.
  • Transported children to and from school in line with set schedule.
  • Created and maintained welcoming, safe and tidy space to promote children's development.
  • Role-modelled desired behaviours, habits and actions.
  • Helped children with personal hygiene needs and taught young children to independently complete care tasks.
  • Supervised groups of up to 11children.
  • Developed positive, trusting relationships with groups of young children.
  • Upheld reliable routines to minimise children's stress and anxiety.
  • Applied positive reinforcement and disciplinary techniques to improve behaviour and guide social development.

FREELANCE ENGLISH LANGUAGE TUTOR- ONLINE

SELF-EMPLOYED
DUBLIN, DUBLIN
09.2018 - Current
  • Helped students evaluate and identify learning objectives and academic goals.
  • Monitored students' test and assessment marks to identify areas of improvement and build confidence.
  • Assessed and adapted teaching style according to student needs and abilities.
  • Supported development of critical thinking skills and deductive reasoning.
  • Helped students to persevere through academic challenges, building self-confidence through encouragement and achievement.
  • Used established standards and teaching expertise to plan learning programmes.
  • Evaluated students using standardised criteria to determine abilities and learning needs.
  • Developed in-depth lectures on subject-specific theories, foundational concepts and advanced topics.
  • Assigned homework assignments and special projects for students to demonstrate knowledge of subject material.
  • Personalised instruction and personal mentoring based on individual strengths and abilities.

Childcare practitioner

CHARLIE'S CHILDCARE
DUBLIN, DUBLIN
03.2017 - Current
  • Engaged in advance childcare training to acquire more knowledge and amplify skills.
  • Practised safety and hygiene protocols by maintaining clean work environment.
  • Demonstrated professionalism and compassion to support best practices and quality standards.
  • Adhered to policies and procedures and legislative requirements relating to child care.
  • Participated in staff meetings to gather more information and updates.
  • Thoroughly cleaned and disinfected play areas to control health risks.
  • Prepared nutritious meals and snacks, carefully adhering to individual dietary requirements and portioning standards.
  • Supported children's development with learning-through-play activities, aiding social, emotional and educational growth.
  • Reported to manager regarding issues and concerns of parents and children respecting confidentiality and privacy regulations.
  • Gave direct instructions to manage behaviour, maintaining positive learning environments.
  • Documented learning and development milestones of children to determine progress and growth.
  • Arranged for entertainment and games to provide downtime between learning activities.
  • Upheld reliable routines to minimise children's stress and anxiety.
  • Helped children with personal hygiene needs and taught young children to independently complete care tasks.
  • Read stories and lead activities to help children build foundational learning skills.
  • Developed positive, trusting relationships with groups of young children.
  • Supervised groups of up to [Number] children.
  • Engaged children in stimulating learning-based activities and games.
  • Monitored children at after-school program location, offering safe place for children to play and complete homework assignments.
  • Role-modelled desired behaviours, habits and actions.
  • Applied positive reinforcement and disciplinary techniques to improve behaviour and guide social development.
  • Organised classroom spaces to align with lessons and support children's learning.
  • Observed children at play to monitor behaviour and social interactions, intervening in serious conflicts.
  • Disciplined children appropriately, upholding established rules of behaviour.
  • Created and maintained welcoming, safe and tidy space to promote children's development.

BAKER

SELF-EMPLOYED
DUBLIN, DUBLIN
09.2012 - 09.2023
  • Cleaned and maintained kitchen equipment and oven.
  • Complied with health and safety codes.
  • Maintained strong, cooperative working relationship with bakery team and fellow employees.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Demonstrated excellent time management and organisational skills.
  • Packaged and labelled baked goods with accurate descriptions and ingredients.
  • Monitored storage temperatures to preserve food quality.
  • Mixed various ingredients to make fillings for cakes and pies.
  • Maintained strong knowledge of food safety practices.
  • Prepared custom-made pastries based on customer preferences.
  • Produced delicious and attractive biscuits, pastries and pies for customers.
  • Expanded menu with gluten-free and vegan-friendly desserts.
  • Developed new products based on seasonal ingredients and dessert trends.
  • Worked by hand and with mixing machinery to combine taking ingredients and chocolates.
  • Reduced waste by carefully measuring ingredients and forecasting product needs.
  • Employed fondant and special decorating techniques to build creative cake designs.
  • Maintained constant product availability and prepared accurate inventory and production reports for budgeting.
  • Monitored ovens, setting time and temperature controls to achieve optimum baking results.
  • Minimised food contaminating risks and controlled shrinkage with proper storage of perishable foods.
  • Resolved customer concerns in positive, constructive manner.
  • Followed set baking recipes to measure and mix ingredients to specifications and guarantee product consistency.
  • Inspected and cleaned food preparation areas to maintain sanitary practices.
  • Decorated completed baked goods with glazes, icings and artistic elements.

ASSISTANT MANAGER

EVOLUTION
DUBLIN, DUBLIN
03.2009 - 03.2011
  • Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
  • Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
  • Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
  • Trained staff on best practices to achieve optimal productivity.
  • Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
  • Motivated management and staff teams to consistently deliver high quality, customer-focused service.
  • Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
  • Enforced company policies and guidelines for all employees.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Built customer relationships with consultative sales approach.
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
  • Planned revenue generation strategies designed for growth.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Designed and implemented training to further develop staff based on business goals.

RETAIL SUPERVISOR

Lush Cosmetics
DUBLIN, DUBLIN
03.2007 - 03.2009
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Assisted customers in locating specific items to boost satisfaction.
  • Built lasting relationships with clients through customer service interactions.
  • Monitored display stock levels, replenishing for consistently well-stocked sales floor.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Processed returned or exchanged items and provided refunds to customers.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Followed company procedures and guidelines for smooth retail operations.
  • Maintained knowledge of products and features to provide recommendations to customers.
  • Demonstrated product usage and features to customers.
  • Boosted product sales by offering selection guidance to customers.
  • Tagged products quickly and accurately with price tags and stickers.
  • Organised displays to promote inventory and encourage customer purchases.
  • Prepared orders for customers with wrapped, bagged and boxed items.
  • Displayed wares in temporary structures at markets to attract new customers.
  • Carried out active selling from initial customer greeting.
  • Packed and wrapped gifts with decorative details to match customer preferences.
  • Designed visually pleasing in-store and window displays to increase footfall.
  • Totalled bills using maths skills and maintained accurate till count.
  • Inspected products for damages and expiry dates before processing refunds.
  • Identified discrepancies in stocks through regular inventory management.
  • Engaged customers to enhance in-store experience and provide outstanding customer service.
  • Explained establishment policies to customers and offered advice on selections.
  • Managed customer lines for minimum wait times and high satisfaction.

SWITCHBOARD OPERATOR

HERBERT PARK HOTEL
DUBLIN, DUBLIN
12.2006 - 03.2007
  • Monitored and updated [Type] voicemail system to ensure queries were dealt with efficiently.
  • Provided high quality call handling in line with performance targets.
  • Positively contributed to department achievements through collaborative teamwork.
  • Coped calmly and effectively with routine and urgent calls.
  • Provided outstanding customer experiences, utilising tactful and diplomatic telephone etiquette.
  • Completed wake-up call service requests from guests.
  • Answered calls within required timeframe to meet established quality standards.
  • Handled incoming and outgoing calls, exceeding company target goals.
  • Resolved customer issues and escalated major concerns to management.
  • Minimised switchboard disruptions by promptly reporting telephone, equipment and software malfunctions to arrange repair.
  • Maintained up-to-date switchboard directory to facilitate smooth operations.
  • Received and delivered phone messages to designated recipients.
  • Performed operator functions by connecting and transferring calls and setting up conference calls.

ACCOMODATION ASSISTANT

ASHFIELD HOTEL
DUBLIN, DUBLIN
04.2006 - 12.2006
  • Took on additional tasks on manager's request.
  • Demonstrated open communication and collaborated with various teams.
  • Handled various day-to-day admin responsibilities to maintain smooth business operations.
  • Understood and adhered to company's health and safety policies.
  • Kept office spaces organised and workflows streamlined for team success against challenging daily objectives.

Housekeeper supervisor

FREELANCE
AMSTERDAM, AMSTERDAM
03.2004 - 04.2006
  • Completed shift reports for smooth handovers and Back of House operations.
  • Implemented consistently high standards of cleanliness to facilitate excellent customer satisfaction.
  • Requisitioned housekeeping supplies and guest toiletries to maintain adequate inventory levels.
  • Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.

Receptionist

GRAND HOTEL PRAZAK
NOVY BOR, CZECH REPUBLIC
03.2002 - 03.2004
  • Screened and verified visitor IDs, maintaining security of personnel and office environment.
  • Collected and distributed incoming mail, employing strict confidentiality throughout.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Managed bookings using Booker software to schedule, cancel and re-arrange [Timeframe] appointments.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Answered [Number]+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Delivered front of house duties with warm and professional manner.
  • Kept reception area clean and neat to give visitors positive impression of the company.
  • Reduced waiting times through effective time and resource management.
  • Kept reception area clean and organised to uphold professional office reputation.
  • Maintained reception area stock of important forms and brochures.
  • Offered knowledgeable, friendly support to in-office guests.
  • Solved administrative and customer service issues with knowledgeable assistance and friendly support.
  • Received payments for [Product or service] and updated balances in computer.
  • Handled office petty cash and maintained flawless records.
  • Managed office calendar, set new appointments and assisted with arrangements.

Teacher in a primary school

PRIMARY SCHOOL
KROMPACHY, SLOVAKIA
09.2000 - 03.2002
  • Identified SEN and gifted students to provide access to extra resources and services.
  • Tested and analysed students for customised progress in oral and written work.
  • Organised and took part in school events, outings and activities happening during weekends and evenings.
  • Established strong, supportive relationships with families, encouraging parental involvement to boost children's achievement.
  • Set expectations for behaviour and dealt with discipline cases as outlined in school policies.
  • Evaluated own teaching critically to identify weak areas and make improvements.
  • Planned and presented lessons catering to varying needs and abilities.
  • Encouraged students to work together to achieve goals.
  • Prepared and presented informative reports to parents.
  • Prepared and delivered creative curriculum for children aged [Number]-[Number] in subjects including maths and English.
  • Created and updated attendance records to check the regularity of students on day-to-day basis.
  • Utilised visual aids and classroom displays to support engaging lesson delivery and enhance student understanding.
  • Used behaviour management techniques to maintain positive learning environments.
  • Monitored and reported on students' performance to aid development.
  • Cultivated welcoming, positive classroom environment, encouraging children to express opinions, thoughts and feelings.
  • Implemented engaging teaching programmes across multiple core subject areas.
  • Helped children to reach full potential across multiple primary subjects using blend of modern and traditional teaching techniques.
  • Marked student work with clear improvement feedback.
  • Evaluated student academic and social progress and used data to formulate achievable future targets.
  • Maintained daily records of class attendance and liaised with caregivers to address issues.
  • Highlighted student achievements, building confidence and encouraging continued growth.
  • Assessed, recorded and reported on child development, progress and attainment to encourage continuous improvement against educational goals.
  • Identified students needing extra support and coordinated personalised, attentive teaching and available resources.

Education

Higher National Diploma - LEVEL 3 In NUTRITION FOR PHYSICAL ACTIVITY

EVOLUTION FITNESS
DUBLIN
09.2016 - 04.2018

Higher National Diploma - MONTESSORI LEVEL 6 with ECCE SCHEME

PROGRESSIVE COLLEGE
DUBLIN
09.2015 - 05.2017

Certificate of Higher Education - GENERAL PSYCHOLOGY

CMIT COLLEGE
DUBLIN
09.2008 - 05.2009

Skills

  • Persuasive writing techniques
  • Creative writing
  • Interactive teaching/learning
  • On-demand tutoring
  • Reading comprehension
  • Learning modalities
  • Homework assistance
  • Active listening
  • Personalised learning plans
  • Online tutoring
  • Performance assessments
  • Test preparation
  • Student motivation
  • Legal translation
  • Document review
  • Simultaneous interpretations
  • Literary translation
  • Consecutive Interpretation (CI)
  • Telephone interpreting
  • Remote interpreting
  • Public Service Interpreting (PSI)
  • Simultaneous Interpretation (SI)
  • Simultaneous interpretation
  • Consecutive interpretation
  • Excellent customer care
  • Outstanding communicator
  • Cambridge exam preparation
  • Lesson planning
  • Behaviour management
  • elearning
  • IELTS exam preparation
  • Lesson design
  • Exercise physiology
  • Fitness progress monitoring and feedback
  • Health and nutrition
  • Strength and conditioning training
  • Program development
  • Personal training
  • Weight management
  • Motivational leader
  • Choir performances
  • Busking experience
  • Original songwriter
  • Illustration
  • Character drawings
  • Mixed mediums
  • Painting abilities
  • Digital photography
  • Composition
  • Product photography and editing
  • Creative artistic vision
  • Visual design
  • Food photography
  • Creative visionary
  • Art and design
  • Written Communication
  • Flexible and Adaptable
  • Planning and Coordination
  • Analytical and Critical Thinking
  • Good Telephone Etiquette
  • Excellent Communication
  • Active Listening
  • Brand building
  • Gluten-free baking
  • Baking equipment maintenance
  • Trained in folding ingredients
  • Proficient in fondant making
  • Safe food handling
  • Recipes and menu planning

Languages

Slovak
Native
English
Fluent
Czech
Fluent
Polish
Upper intermediate
German
Intermediate
Russian
Elementary (A2)

Accomplishments

  • Collaborated with team of publishers and world-known New Zealandian author Mrs. Heather Morris in development of two of her most popular novels- The Cylka's Journey and the Three Sisters.
  • Documented and resolved missing information, contributing to completion of actual real life timeline adding to the importance of the authenticity of main novel characters.

Timeline

Childcare Practitioner

CHARLIE'S Childcare
10.2022 - Current

FREELANCE ENGLISH LANGUAGE TUTOR- ONLINE

SELF-EMPLOYED
09.2018 - Current

Childcare practitioner

CHARLIE'S CHILDCARE
03.2017 - Current

Higher National Diploma - LEVEL 3 In NUTRITION FOR PHYSICAL ACTIVITY

EVOLUTION FITNESS
09.2016 - 04.2018

Higher National Diploma - MONTESSORI LEVEL 6 with ECCE SCHEME

PROGRESSIVE COLLEGE
09.2015 - 05.2017

PROFESSIONAL NANNY

PRIVATE FAMILY
09.2015 - 03.2023

BAKER

SELF-EMPLOYED
09.2012 - 09.2023

ASSISTANT MANAGER

EVOLUTION
03.2009 - 03.2011

Certificate of Higher Education - GENERAL PSYCHOLOGY

CMIT COLLEGE
09.2008 - 05.2009

RETAIL SUPERVISOR

Lush Cosmetics
03.2007 - 03.2009

SWITCHBOARD OPERATOR

HERBERT PARK HOTEL
12.2006 - 03.2007

ACCOMODATION ASSISTANT

ASHFIELD HOTEL
04.2006 - 12.2006

Housekeeper supervisor

FREELANCE
03.2004 - 04.2006

Receptionist

GRAND HOTEL PRAZAK
03.2002 - 03.2004

TEACHER

ELEMENTARY SCHOOL
09.2000 - 03.2023

Teacher in a primary school

PRIMARY SCHOOL
09.2000 - 03.2002

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LENKA PUSTAY