Leeann Farrell
Perth
Summary
Experienced and versatile manager with a proven track record of success. Skilled in employee training and implementing organized strategies for daily planning, scheduling, and customer service. Possessing a forward-thinking mindset and strong work ethic, I prioritize effective communication to enhance engagement and satisfaction.
Overview
10
10
years of professional experience
Work History
Wait Staff Member
Pimento Restaurant
03.2024 - 08.2024
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems
- Answered phone calls to take orders, give information and document reservations.
Manager
Vision Ireland Charity
01.2023 - 08.2024
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Performed wide-ranging administrative, financial and service-related functions.
- Trained and supervised all employees on new policies and procedures in the charity sector
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Planned and coordinated special events and fundraising activities by working with staff and volunteers.
- Managed inventory control, cash control, and store opening and closing procedures.
Assistant Manager
PAMELA SCOTT
11.2014 - 05.2022
- Engaged with customers to better understand needs and deliver excellent service.
- Effectively and efficiently solved complex customer complaints, regarding inventory, service and other matters, providing smart solutions promptly
- Managed sales records, reconciled cash and made bank deposits while performing store opening and closing duties
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Education
Upskill in Payroll
KCETB
CARLOW06.2024
LEAVING CERTIFICATE -
Presentation College
01.2011
Skills
- Outstanding customer service
- General office administration- doing tasks such as bank lodgements, ordering cash, filing paperwork and doing reports
- Problem-solving
- Teamwork-supported as well as relied on the support of other staff members
Timeline
Wait Staff Member
Pimento Restaurant
03.2024 - 08.2024
Manager
Vision Ireland Charity
01.2023 - 08.2024
Assistant Manager
PAMELA SCOTT
11.2014 - 05.2022
Upskill in Payroll
KCETB
LEAVING CERTIFICATE -
Presentation College
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