Lee Tierney
Business Analyst
Dublin
Summary
Business Analyst with experience in Product Management and Software Development methodologies. Skilled in Python, SQL, and Data Analysis, with a proven track record in delivering high-quality solutions. A life-long learner, with a passion for continuous self-improvement.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Technical Business Analyst, IS App Development
Davy
05.2024 - Current
- Resolved complex technical issues through in-depth investigation and innovative problem-solving techniques.
- Contributed to backend development for the document generation system, leading efforts to modernize the codebase from Visual Basic to Python.
- Provided cross-functional support across the organization, working closely with various teams to resolve issues related to our data management tool efficiently.
- Developed SQL queries within DB2 to generate tailored reports, identifying client data based on diverse criteria within the client data management platform.
- Successfully upgraded the user access review process by replacing Excel Macros with a fully automated, server-based Python solution.
- Maintained documentation of system changes to facilitate knowledge transfer among team members while ensuring ongoing support capabilities were maintained throughout the lifecycle of a given solution.
Business Analyst, Product Management
EZOPS
11.2019 - 05.2024
- Collaborated with cross-functional Scrum teams to define business requirements and user stories, contributing to the successful evolution of a mature SaaS Data Management platform and the early development of a new SaaS ETL solution.
- Played a key role in test case design and execution as a subject matter expert, ensuring product quality and reliability.
- Led automation of test cases, significantly reducing manual testing effort, improving turnaround times, and enabling quicker defect identification.
- Facilitated Agile ceremonies including Sprint Planning, Daily Standups, and Backlog Refinement, enhancing team efficiency and project delivery.
- Delivered client training and implementation support, ensuring smooth onboarding and high levels of client satisfaction.
- Frequently recognized by clients for delivering personalized, effective training sessions aligned with their specific needs.
Lovetech Technician
Harvey Norman
07.2017 - 10.2019
- On a Part Time basis, I delivered technical support and resolved customer queries.
- Received frequent commendations from customers regarding the standards of the services I provided, with a not uncommon result of the customer filling out customer satisfaction surveys to flag the quality I provided.
- Managed customer service issues from inception to resolution, ensuring timely and satisfactory outcomes.
- Facilitated communication between customers and manufacturers for complex repair cases.
Education
BSc - Theoretical Physics
Maynooth University
01.2015 - 01.2019
Skills
Software development life cycle
User acceptance testing
Functional specifications
Requirements gathering
Documentation
SQL proficiency
Python
Timeline
Technical Business Analyst, IS App Development
Davy
05.2024 - Current
Business Analyst, Product Management
EZOPS
11.2019 - 05.2024
Lovetech Technician
Harvey Norman
07.2017 - 10.2019
BSc - Theoretical Physics
Maynooth University
01.2015 - 01.2019
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