Lee McPaul
Ramelton,Ireland
Summary
Dedicated professional with expertise in outbound call handling, customer engagement, and vulnerable customer support. Skilled in guiding team members, resolving complex cases, and maintaining reliability under pressure in fast-paced environments. Demonstrates strong communication, listening abilities, and problem-solving skills alongside proficiency in cash handling and reconciliation. Committed to delivering exceptional service with adaptability and professionalism while fostering positive outcomes for both customers and teams.
Overview
1
1
year of post-secondary education
Work history
Senior Outbound Operator / Outbound Team Lead
Tata Consultancy Services
- Senior member of the outbound call centre team with responsibility for supporting and guiding colleagues.
- Assisted team members in meeting performance and quality targets.
- Managed complex and sensitive customer cases, including vulnerable customers.
- Recognised by management as Top Performer – Outbound Team.
- Demonstrated strong problem-solving skills and reliability under pressure.
Shop Assistant
Kernans SPAR
Ramelton
- Delivered high-quality customer service in a busy retail environment.
- Responsible for stock control, replenishment, and shop floor organisation.
- Assisted with deliveries and stock system updates.
- Trusted with cash handling and opening the shop independently.
Classroom Support
Ayr Hill National School
Ramelton
- Supported classroom activities and assisted children with learning tasks.
- Prepared materials and supported teachers as required.
Education
Junior Certificate -
Loreto Community School
MilfordLeaving Certificate - Applied Subject: Distinction
Loreto Community School
MilfordCertificate - Preparation Studies for Higher Education
Letterkenny Institute of Technology
2018.01 - 2019.01
Skills
- Outbound call handling & customer engagement
- Supporting and guiding team members
- Vulnerable customer handling (trained)
- Working under pressure in fast-paced environments
- Strong communication and listening skills
- Problem-solving and case resolution
- Cash handling and reconciliation
- Reliability, adaptability, and professionalism
Additional information
- Eligible to work in Ireland
- Available for full-time employment
- References available on request
Timeline
Certificate - Preparation Studies for Higher Education
Letterkenny Institute of Technology
2018.01 - 2019.01
Senior Outbound Operator / Outbound Team Lead
Tata Consultancy Services
Shop Assistant
Kernans SPAR
Classroom Support
Ayr Hill National School
Leaving Certificate - Applied Subject: Distinction
Loreto Community School
Junior Certificate -
Loreto Community School