Summary
Overview
Work History
Skills
Timeline
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Lee Loughlin

Night Porter
Killarney, Co. Kerry

Summary

Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals.

Overview

9
9
years of professional experience
1
1
Language

Work History

Night Porter

Scotts Hotel
03.2024 - Current
  • Fostered positive relationships with regular guests through attentive service, recognizing their preferences, and anticipating their needs during overnight stays.
  • Enhanced guest satisfaction by promptly addressing requests and ensuring a clean and comfortable environment.
  • Supported the front office team in managing reservations and guest inquiries during overnight hours, contributing to smooth operations.
  • Completed periodic inspections of common areas to identify potential hazards or areas requiring attention, ensuring prompt action was taken to maintain a safe environment.

Retail Sales Associate

Born Clothing
01.2024 - 02.2024
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • I was given permission to make changes to the shop floor in arranging products to stand out in engaging ways to capture the attention of potential customer passing the store.

Warehouse Worker

Aran Sweater Market
12.2023 - 01.2024
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Carefully inspected items to maintain high quality and disposed of any damaged goods, then instantly report straight to management.
  • Loaded, unloaded, and moved material to and from storage and production areas to ensure deliveries never waited for pickup whilst leaving on time.
  • Trust from management to operated warehouse picker machine to retrieve items from 12ft and above.
  • Given responsibility of their product packer machine known which name is Audion Speed pack Hybrid High Speed, which requires full attention with no distraction, forward focus and good vision is something of value in this area to follow health and safety guidelines.

Store Supervisor

Curious Cat Ltd.
02.2023 - 11.2023
  • Resolved and investigated complaints regarding service and food quality to prevent loss of business.
  • Requisitioned and ordered ingredients, food and other supplies to maintain optimum inventory.
  • Trained café employees to consistently exceed customers' expectations and provide superior service.
  • Implementing marketing ideas to guarantee sales are met on a daily basis.

Chef De Rang / Barista

Curious Cat Ltd.
06.2022 - 02.2023
  • Provided each guest with exemplary service through effective engagement and active listening
  • Remained calm and composed when dealing with difficult customers or during busy shifts.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment in regards the process of coffee making.

Concierge Supervisor

The Brehon and Angsana Spa
06.2021 - 06.2022
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Coached, supported and developed team with goal of continuous growth and skill improvement.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Upheld hotel policies and procedures by providing high level of customer service.
  • Performed event coordination for larger parties and gatherings.
  • Inspected event facilities to confirm conformance to customer requirements.
  • Worked side by side with head event coordinators to ensure my team were fully equipped for upcoming events such as The Cannonball Run with more then 700 people, who required immediate attention if needed.
  • Setting up monthly goals for my team to maintain a quality and healthy working environment, such goals consisting of quality checks to ensure each member of the team were adapting accordingly to circumstances within the business.
  • Spending countless revising stock in and stock out of the business.
  • Managed behind the bar as a bar man frequently through out service within the business, this included hands work with all types of alcoholic beverages to meet customers expectations.

Concierge

The Brehon and Angsana Spa
04.2018 - 06.2021
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Observed proper keys and key card control procedures to provide security, protection and privacy of guests.
  • Following orders to the exact detail to ensure all requirements needed are in place for a smooth flowing experience for customers in functions such as weddings ranging from between 20 - 250 people and conferences ranging from 10 - 500 people.
  • Completing function room layouts according to the diagrams given by head of department.
  • Spending multiple hours daily in other departments of the hotel such as the bar to fill in for staff off site, this included fast pace behind the bar work experience to ensure quality service.

Retail Assistant

Kelly’s Londis Milltown
05.2015 - 03.2018
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Skills

Problem-Solving

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Timeline

Night Porter

Scotts Hotel
03.2024 - Current

Retail Sales Associate

Born Clothing
01.2024 - 02.2024

Warehouse Worker

Aran Sweater Market
12.2023 - 01.2024

Store Supervisor

Curious Cat Ltd.
02.2023 - 11.2023

Chef De Rang / Barista

Curious Cat Ltd.
06.2022 - 02.2023

Concierge Supervisor

The Brehon and Angsana Spa
06.2021 - 06.2022

Concierge

The Brehon and Angsana Spa
04.2018 - 06.2021

Retail Assistant

Kelly’s Londis Milltown
05.2015 - 03.2018

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Lee LoughlinNight Porter