Leanne Mullen
Knocklyon,Ireland
Summary
Detail-oriented professional with experience supporting accurate record management, data coordination, and clear communication in fast-paced environments. Demonstrates strong organisational skills, effective time management, and a consistent approach to meeting deadlines. Known for maintaining accurate information, supporting smooth workflows, and working collaboratively to ensure reliable day-to-day operations.
Overview
15
15
years of professional experience
Work history
Internal Accounts Manager
Elis
Dublin, Leinster
04.2025 - Current
- Act as primary internal point of contact for assigned accounts, ensuring accurate handling and timely circulation of client information.
- Manage daily communications via phone and email, logging queries and maintaining clear, auditable records.
- Input, maintain, and update client contracts and account documentation across internal systems.
- Process changes to products and quantities, ensuring records remain current and accurately reflected across platforms.
- Maintain consistency of information across multiple systems, including eForce and ABSolute, supporting effective document and data control.
- Track updates, changes, and account information using structured spreadsheets to ensure accuracy and traceability.
- Coordinate closely with operations, logistics, and sales teams to ensure correct information flow and timely resolution of issues.
- Support account retention and renewals through organised follow-up, attention to detail, and proactive issue management.
Teacher Assistant
Frankie Lemmon School and Development Center
Raleigh, North Carolina, United States of America
08.2022 - 02.2025
- Assisted teachers managing student behaviour, maintaining focused learning atmosphere.
- Liaised effectively with multidisciplinary teams
- Maintained 7 to 8 detailed points of data per quarter of students' goals
- Implemented behavioural management techniques for improved classroom discipline.
- Successfully managed challenging behaviour through de-escalation techniques.
- Supported children with special needs to achieve personal goals.
- Prepared classroom resources, ensuring smooth transitions
- Followed health and safety guidelines strictly.
Laundry Representative
Elis Laundry
Dublin, Ireland
06.2011 - 03.2020
- Secured customer satisfaction by resolving complaints effectively.
- Maintained high standards of service for positive customer experiences.
- Visited nursing homes daily to label and allow for face to face communication
- Served as first point of contact with exceptional communication skills.
- Built and maintained productive client relationships to maintain satisfaction and loyalty.
- Maintained confidentiality, protecting sensitive client information.
- Handled laundry and personal items with care, respecting client privacy at all times
- Managed emails and correspondence daily to ensure quick response and resolution
- Learned to use and operate specialised software
Education
BA - Film and Television Production
Dundalk Institute of Technology
Ireland 09.2015 - 05.2019
Certificate - Pre-Nursing
Dun Laoghaire College of Further Education
Dun Laoghaire 09.2011 - 06.2012
Higher National Diploma - Psychology
Dublin Business School
Dublin, Ireland 09.2025 -
Certificate - Applied Psychology
Senior College Dun Laoghaire
Dun Laoghaire 09.2010 - 06.2011
Skills
- Effective time management
- Deadline orientation
- Customer advocacy
- Organisational proficiency
- Customer Service
- Proactive communication
Websites
References
References available upon request.
Timeline
Higher National Diploma - Psychology
Dublin Business School
09.2025 -
Internal Accounts Manager
Elis
04.2025 - Current
Teacher Assistant
Frankie Lemmon School and Development Center
08.2022 - 02.2025
BA - Film and Television Production
Dundalk Institute of Technology
09.2015 - 05.2019
Certificate - Pre-Nursing
Dun Laoghaire College of Further Education
09.2011 - 06.2012
Laundry Representative
Elis Laundry
06.2011 - 03.2020
Certificate - Applied Psychology
Senior College Dun Laoghaire
09.2010 - 06.2011