Leanne Robyn Sta Maria Castro
Dublin,Ireland
Summary
Dedicated professional with exceptional skills in negotiation and bilingual communication. Delivered outstanding customer satisfaction through effective complaint resolution and a strong commitment to confidentiality and empathy. Certified in CPR and first aid, showcasing resilience under stress while fostering positive team relationships.
Overview
1
1
Certification
8
8
years of post-secondary education
7
7
years of professional experience
Work history
Childcare Practitioner
My Ohana - IKEA
Dublin, Leinster
10.2023 - Current
- Prepared craft materials to inspire creativity and engage children in activities.
- Demonstrated empathy and understanding while addressing challenging behaviour, fostering a supportive environment.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Provided top-notch support for increased customer satisfaction.
- Managed high volume of admissions, ensuring prompt resolution of customer issues.
- Ensured awareness of the latest developments to provide informed support.
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
Childcare practitioner
Tigers afterschool & pre-school
Dublin
03.2021 - 06.2022
- Supported children with homework tasks, enhancing understanding of school-based concepts.
- Provided immediate care for minor injuries to maintain a safe environment.
- Ensured clean, safe play areas, promoting enjoyment and well-being of children in care.
- Provided a warm greeting to parents, fostering a positive environment for communication., responded to enquiries and provided information regarding childcare programme.
Childcare assistant
Apples Creche and montessori
Dublin, Leinster
10.2021 - 06.2022
- Managed small groups of children for dedicated time and support
- Provided excellent care for children from age 4 - 6
- Supervised outdoor activities, promoting safety and peace of mind for parents.
- Assisted with meal preparation, addressing dietary needs to support children's healthy growth.
- Organised and prepared craft materials for children's activities encouraging creativity among children.
- Collaborated with staff to deliver consistent care across all activities.
Kitchen Porter
Skylon Hotel
Dublin, Leinster
07.2021 - 03.2022
- Cleaned work surfaces to maintain hygiene standards and support kitchen operations.
- Performed deep cleaning tasks to enhance overall kitchen hygiene as directed by supervising chef or manager.
- Managed waste disposal tasks to ensure smooth kitchen operations and uphold cleanliness standards.
- Removed rubbish from designated areas to maintain cleanliness and hygiene., kept bin area clean and orderly.
- Swept and mopped floors at end of shifts to ensure tidy workspace next day.
- Kept a safe working environment by following all health and safety regulations.
Childcare Assistant
Apple of my eye
Meekstown, Dublin
08.2019 - 03.2020
- Engaged children individually to support personal development and emotional well-being
- Fostered respect and kindness among peers, enhancing cooperative play and social skills
- Maintained high hygiene standards, ensuring a safe and healthy environment for children
Assistant (Work Experience)
Little Harvard
Blanchardstown, Dublin
01.2019 - 02.2019
- Designed and maintained a nurturing environment that encouraged children's learning and exploration
- Facilitated interactive play activities to enhance children's social and cognitive skills
- Implemented safety measures to ensure a secure play environment for children.
Education
Secondary Education Exam -
St Marys Secondary School
Glasnevin 08.2011 - 08.2018
Level 5 - Early Childhood and Education (General)
Whitehall College of Further Education
Dublin 10.2019 - 04.2020
Skills
- Infant CPR certification
- Child CPR certification
- CPR certified
- Basic first aid
- Safe food handling
- Allergen awareness
- Health and safety awareness
- Tactful negotiation
- Complaint handling
- Clear communication
- Communication skills
- Telephone manners
- Patient attitude
- Empathy understanding
- Team player
- Dedicated hard-worker
- Highly efficient
- Readiness to learn
- Resilience under stress
- Bilingual or multilingual
- Confidentiality maintenance
Certification
- Paediatric First Aid
- Manual Handling
- HACCP and food safety
- Certified in GDPR for front line staff
- Certified in fire safety awareness
- Certified in introduction to children first
- Certified in child protection and welfare
Languages
Tagalog
Intermediate
Timeline
Childcare Practitioner
My Ohana - IKEA
10.2023 - Current
Childcare assistant
Apples Creche and montessori
10.2021 - 06.2022
Kitchen Porter
Skylon Hotel
07.2021 - 03.2022
Childcare practitioner
Tigers afterschool & pre-school
03.2021 - 06.2022
Level 5 - Early Childhood and Education (General)
Whitehall College of Further Education
10.2019 - 04.2020
Childcare Assistant
Apple of my eye
08.2019 - 03.2020
Assistant (Work Experience)
Little Harvard
01.2019 - 02.2019
Secondary Education Exam -
St Marys Secondary School
08.2011 - 08.2018