Leandro Santos De Oliveira
Dublin
Summary
Bilingual professional (Portuguese and English) holding a Master’s degree in Dispute Resolution from Independence College Dublin, a BSc in International Business, and Technology Degree in Computer Graphics. Over eight years of experience in administrative assistant, quality inspector and general operative. Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
16
16
years of professional experience
1
1
Certification
Work History
General Operative
Grosvenor
Dublin
01.2022 - 03.2024
General Operative
Cagney Contract Cleaning
Dublin
06.2019 - 12.2020
Deli Assistant
Fresh Supermarket
Dublin
03.2018 - 02.2019
- Cleaned and sanitized food preparation areas, equipment, utensils, dishes and silverware.
- Provided excellent customer service by greeting customers in a friendly manner and answering questions about products and services offered at the deli counter.
Quality Control Inspector
Plascar
Betim
04.2012 - 03.2017
- Ensured that all products met customer requirements prior to shipment.
- Generated reports summarizing inspection results, defect trends, and other statistical data.
- Collaborated with cross-functional teams to resolve complex problems related to product design or manufacturing processes.
- Assisted engineering department with design verification tests as needed.
- Identified areas for improvement in existing processes, procedures, and equipment.
- Participated in internal and external audits to ensure compliance with applicable regulations.
- Maintained records of all nonconforming products and completed corrective actions as required.
- Monitored production processes to ensure quality standards were met and documented results of inspections.
- Trained new employees on proper use of test equipment and inspection techniques.
Administrative Assistant
Minas Bahia Construction Company
Betim
03.2008 - 01.2012
- Managed office supplies inventory and placed orders. Ordering and controlling office and building materials.
- Issuing and controlling invoices.
- Managed database systems containing customer contact information.
- Answered questions from customers regarding products and services offered by the company.
- Greeted visitors and provided general information about the company.
- Organized and maintained filing systems for physical and electronic documents, ensuring the confidentiality of records.
- Assisted in the control of accounts payable and receivable.
- Prepared simple financial reports.
- Controlled time and attendance records, helping to manage benefits and payroll.
Organized employee documents. - Supported the coordination of transport and delivery of materials.
- Checked compliance with building standards and regulations.
- Organized and updating licensing documents and permits.
Education
Master in Dispute Resolution -
Independent College Dublin
Dublin, Ireland05-2024
Bachelor of Business - Bachelor (Hons) in International Business
Dorset College Dublin
Dublin Ireland10-2020
Higher Certificate - Graphic Design
Pitagoras University
Betim-MG Brasil02-2016
Higher Certificate - Administration Process
SENAI
Betim-MG Brasil07-2013
Skills
- Computer Skills: Experience with Microsoft Office Suite (Powerpoint, Excel, Word, Outlook) Internet SaaS (Zoom, Skype, Google) Social Media User (Facebook, Instagram, TikTok, Linkedin) Organisation and productivity tools Adobe editing software (Photoshop, Illustrator AI
- Technical Skills: Social Networks, Social media management, Database Management, Payment Process, Logistics, Business Development, Business Management, Stakeholder Relationship, Customer service skills, Relations with Stakeholders, Quality
- Soft Skills: Customer focus and adaptability to different personality types and work environments Ability to multitask, set priorities, and manage time effectively Proactive and fast learner, with strong verbal communication skills and active listening Prioritising tasks, collaborating with multidisciplinary teams, and developing effective communication and organisational procedures
Languages
Portuguese
First Language
English
Advanced (C1)
C1
Certification
- Adobe Certificated in Visual Design using Adobe Photoshop
References
References available upon request.
Timeline
General Operative
Grosvenor
01.2022 - 03.2024
General Operative
Cagney Contract Cleaning
06.2019 - 12.2020
Deli Assistant
Fresh Supermarket
03.2018 - 02.2019
Quality Control Inspector
Plascar
04.2012 - 03.2017
Administrative Assistant
Minas Bahia Construction Company
03.2008 - 01.2012
Master in Dispute Resolution -
Independent College Dublin
Bachelor of Business - Bachelor (Hons) in International Business
Dorset College Dublin
Higher Certificate - Graphic Design
Pitagoras University
Higher Certificate - Administration Process
SENAI
- Adobe Certificated in Visual Design using Adobe Photoshop
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