Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Leandro Lezcano

Kinsale,County Cork

Summary

Motivated service worker with exceptional social skills, communication abilities and widely experienced in customer service. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Positive and reliable, driven individual with natural affinity for customer service multi-tasking in fast-paced environments. Skilled in communication and problem-solving, ensuring smooth and pleasant interactions with customers.

Overview

5
5
years of professional experience
6
6
years of post-secondary education

Work History

Waiter/Barista

The River Lee Hotel
Cork, County Cork
03.2024 - 06.2024
  • Delivered excellent customer service through friendly and polite interaction.
  • Enhanced customer satisfaction by promptly attending to queries and requests.
  • Maintained knowledge of menu items, leading to accurate order taking.
  • Liaised with kitchen staff for prompt order delivery to customers.
  • Completed side duties such as refilling condiments, contributing to organised workplace.
  • Ensured cleanliness of restaurant area with regular sweeping and wiping.

Hotel waiter/barista

Actons Hotel
Kinsale, County Cork
10.2023 - 01.2024


  • Minimised send-backs, providing detailed explanation of preparation methods and ingredients used.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Delivered efficient breakfast, lunch and dinner service at fast-paced fine dining restaurant.

Restaurant Waiter/Barista

Dino's Kinsale
Kinsale, County Cork
09.2021 - 10.2023
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Supported restaurant set-up, cleaning and preparations, readying appropriately for first customer arrivals.
  • Delivered exceptional service by greeting and serving customers in timely, friendly manner.
  • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
  • Advised guests on menu selections, ordering processes and facilities locations, optimising customer comfort.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Discussed menu items and dietary concerns, noted special requests and suggested additional items to meet upsell goals.
  • Checked menus to verify current selection availability, updating accordingly to avoid customer disappointment.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.

Waiter bartender

Cullera Holiday
Cullera, Spain, Valencia
06.2021 - 09.2021
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Maintained bar stocks, replenishing daily as necessary.
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.

Restaurant Waiter

Grupo Moga
Calan' Bosh, Menorca, Spain
05.2019 - 10.2019
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Supported restaurant set-up, cleaning and preparations, readying appropriately for first customer arrivals.
  • Delivered exceptional service by greeting and serving customers in timely, friendly manner.
  • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
  • Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Opened, poured and served alcoholic and non-alcoholic beverages.

Education

Bachelor of Education - Education

E.E.M.N.3
Bahia Blanca, Buenos Aires, Argentina
03.1994 - 12.1999

Skills

  • Highly responsible and reliable
  • Table service
  • Efficient under pressure
  • Interpersonal skills
  • Food safety understanding
  • Cleaning requirements
  • Team Worker

Languages

English
Advanced
German
Elementary
Italian
Elementary
Spanish
Native
French
Elementary

Timeline

Waiter/Barista

The River Lee Hotel
03.2024 - 06.2024

Hotel waiter/barista

Actons Hotel
10.2023 - 01.2024

Restaurant Waiter/Barista

Dino's Kinsale
09.2021 - 10.2023

Waiter bartender

Cullera Holiday
06.2021 - 09.2021

Restaurant Waiter

Grupo Moga
05.2019 - 10.2019

Bachelor of Education - Education

E.E.M.N.3
03.1994 - 12.1999

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