Leandro Carillo

• Screen all passengers, staff, contractors and visitors in accordance with statutory and regulatory requirements.

• Screen all cabin baggage and items carried by staff, contractors and visitors as it passes through the X-Ray machine and physically search hand baggage and other items as required.

• Handle and store safely recovered sharp items, liquids and gels from the security screening process.

• Provide passengers with information about regulatory requirements.

• Advise passengers of any queuing or congestion issues.

• Provide an excellent passenger security screening process that manages passenger needs while delivering full compliance with security requirements.

• Report any security screening issues or operational issues/faults with machinery to security management.

• Control access to security restricted areas, including thorough examination of: Boarding passes (all types, including electronic or other) Access permits Electronic escort passes.

• Examine vehicles and screen airport supplies.

• Comply with fire, health and safety requirements.

• Manage the supply of trays and the loading of passenger items into trays and onto conveyor belts.

• Comply with the lost property procedure.

• Provide assistance in the event of an airport emergency or unplanned event including fire safety marshalling

• Assisted sellers in ensuring timely and accurate order fulfillment and efficient ticket delivery to meet customer expectations.
• Managed replacement ticket requests effectively, resolving buyer issues promptly to maintain high customer satisfaction.
• Provided expert support on platform policies, order processing, and troubleshooting, offering solutions to both buyers and sellers.
• Communicated proactively with buyers and sellers to facilitate smooth transactions and enhance the overall customer experience.
• Consistently met or exceeded KPIs, demonstrating strong performance in both quantity and quality of work.
• Made analytical, policy, and process-based decisions to address challenges and optimize workflows for greater efficiency.
• Challenged existing processes and contributed ideas for continuous improvement, enhancing operational effectiveness.
• Delivered a high-quality, customer-focused experience, providing quick, accurate, and friendly service both internally and externally.
• Took ownership and responsibility to complete tasks on time, ensuring timely resolution of issues and meeting team objectives.
• Worked efficiently across multiple tools, tasks, and ad-hoc requests, adapting to the evolving needs of the team while maintaining performance standards.
• Demonstrated flexibility in adapting to new tasks and processes, supporting the team’s efforts to optimize operations and minimize breakage.
• Built and maintained lasting relationships with customers and cross-functional teams, fostering collaboration and ensuring continued success.

• Served as the primary point of contact for some of Rede’s largest client accounts, managing a comprehensive portfolio.
• Took full responsibility for overseeing and nurturing Rede’s client relationships across all touchpoints.
• Fostered strong, personalized relationships with both internal cross-functional teams and external stakeholders.
• Collected and analyzed data to gain deeper insights into consumer behavior and trends.
• Generated regular performance reports, identifying areas for improvement, and evaluating key product performance indicators to align with overall company, product, and user experience goals.