Leah Greene
Dublin
Summary
Experienced and reliable customer service representative seeking a receptionist position in a fast paced organisation where I can further my professional development. I have 3 years of customer service experience and a strong ability to manage multiple tasks in a well-organised manner. With a passion for providing excellent customer service and a keen attention to detail, I aim to contribute positively to your front desk operations while gaining valuable experience.
Overview
4
4
years of professional experience
Work History
Rileys Off License Lisnaskea
09.2023 - Current
- Assisted customers with inquiries, recommendations, and purchases of alcoholic beverages and related products
- Operated cash registers, processed transactions accurately, and maintained balanced cash drawers
- Managed inventory levels, conducted regular stock checks, and restocked shelves to ensure availability of products for customers.
Costcutter Ltd
09.2021 - Current
- Nominated supervisor position
- Handled cash transactions, maintained the register, and reconciled daily sales reports
- Managed inventory levels and coordinated restocking activities to prevent shortages and optimize sales opportunities
- Ensured compliance with safety and hygiene standards
- Resolved customer complaints and escalated issues as necessary
- Collaborated with management to develop and implement strategies to improve efficiency, reduce costs, and enhance the overall shopping experience.
Apache
02.2020 - 07.2023
- Handled front of house customer service
- Taking on one-to-one customer face-to-face orders as well as on phone and online
- Dealing with disgruntled customers when faced with a delay on late nights during the weekends
- Handling cash and card payments as well as being in charge of the register
- Coordinated with delivery staff and kitchen staff ensuring quick turnaround to give the best customer satisfaction.
Ko's Chinese
05.2021 - 12.2021
- Greeted and assisted customers in a friendly and professional manner, handling inquiries, and providing information about menu items and specials
- Managed incoming orders via phone, online platforms, and in-person, ensuring accuracy and timely processing
- Handled cash transactions, maintained the register, and reconciled daily sales reports
- Coordinated with kitchen staff to ensure prompt preparation and delivery of orders.
Education
Enniskillen Integrated High School
Skills
- Excellent verbal and written communication skills to effectively interact with co-workers and clients
- Strong organisational, time management and multitasking abilities
- Exceptional interpersonal skills
- Attention to detail and accuracy
- Ability to handle confidential information with discretion
- Proficient ICT skills
Gcses
- English, C
- Maths, C
- Religious Studies, B
- Single Award Science, C
- Hospitality, A
- Performing Arts, B
- History, C
Age
20
Personal Information
Date of Birth: 05/05/04
Volunteer Experience
Youth club/Summer scheme leader, 2019 - 2022
Timeline
Rileys Off License Lisnaskea
09.2023 - Current
Costcutter Ltd
09.2021 - Current
Ko's Chinese
05.2021 - 12.2021
Apache
02.2020 - 07.2023
Enniskillen Integrated High School
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