Leah Graham
Dublin
Summary
Dedicated with extensive expertise in enhancing guest experiences and a deep knowledge of the local area. Proficient in Oracle Hospitality, the ability to remain calm under pressure. Strong problem-solving skills, team building, and leadership capabilities are complemented by effective communication skills and a solid understanding of Ideas. Committed to leveraging these strengths to drive exceptional service standards and contribute to organisational success.
Organised and adaptable person with persuasion and multitasking abilities. Delivers high levels of product and service sales through knowledgeable and consistent customer advice. Proactive in prospecting for new customers and addressing customer requirements.
Overview
8
8
years of professional experience
Work History
Reservations Sales Agent
Staycity Ltd
Dublin
09.2024 - Current
- Provided after-sales support as required, enhancing overall customer experience.
- Resolved customer complaints promptly, ensuring customer satisfaction.
- Displayed excellent multitasking abilities during high-pressure situations, ensuring optimal service delivery.
- Enhanced sales performance with thorough knowledge of product range.
- Listened to customer problems, objections and concerns, offering tailored solutions.
- Negotiated and closed sales to secure profitable deals and contracts.
- Handled high-volume telesales enquiries within call-time targets.
- Continually developed professional knowledge in the field of sales techniques and market trends.
- Have the ability to adapt into serveral roles- experience with group quoting , contracting and corporate negotiation, experience with using IDEAS portal.
Hotel Receptionist
Staycity
Dublin , Ireland
06.2023 - Current
- Processed customer bookings through Oracle Hospitality and prepared registration cards to ensure smooth check-in processes.
- Promoted additional hotel facilities and services to enhance customer experiences.
- Provided excellent customer service throughout hotel visits, resulting in outstanding TripAdvisor feedback.
- Coordinated transportation for guests, booking shuttles and private car service.
- Maintained neat, presentable reception area through frequent cleaning and tidying.
- Completed activity spreadsheets and shift checklists to streamline front-of-house operations.
- Communicated with cleaning staff to make sure hotel rooms were ready for customer arrivals.
Cabin Crew Member
easyJet
London, United Kingdom
02.2023 - 05.2023
- Followed company regulations and rules promoting safe environment for both travellers and employees.
- Checked and verified all passengers had secure seat belts prior to take-off to prevent injuries.
- Took part in safety demonstrations to educate passengers about safety procedures and proper use of safety equipment.
- Guided passengers in following safety procedures in emergency situations and offered reassurance to calm anxieties.
- Conducted periodic cabin checks, listening for any unusual noises or situations and taking appropriate action to keep flight safe and smooth for passengers.
- Interacted warmly and professionally with travellers of different backgrounds and cultures, upholding brand standards.
- Kept a check on all required equipment and its maintenance, sending parts out for service as needed.
- Carried out pre-flight duties by checking safety equipment, cleaning passenger seats and verifying meal and drink requirements.
- Administered basic first aid, keeping calm and focused to minimise disruptions to other passengers.
- Welcomed passengers on board and directed individuals to booked seats with warm, professional demeanour.
Front of the House
K&T Forbairt
Dublin , Ireland
08.2021 - 02.2022
- Welcomed guests and clients in friendly, positive manner.
- Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.
- Collaborated effectively with customers and staff to maintain smooth-running company operations.
- Maintained clean and orderly reception area to impress and welcome visitors.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Helped to enforce policies and procedures, proactively addressing issues with management.
Shift Manager
McDonald's
dublin, ireland
06.2017 - 04.2021
- Managing Stock Counts
- Delegated tasks effectively amongst large teams, ensuring continued success against daily KPI targets.
- Used coaching and mentoring talents to develop junior staff members, increasing competent, confident team performance.
- Led by example in completing all tasks with energy and enthusiasm, aiding a positive team mentality.
- Successfully managed up to 10 employees per shift by monitoring workload, assessing performance and assigning duties.
- Enforced adherence to internal delivery processes to support dispatch time windows.
Education
Certificate of Higher Education - Travel & Tourism
Liberties College
Skills
- Guest experiences
- Local area knowledge
- Oracle Hospitality
- Polite telephone manner
- Calm under pressure
- Problem-solving
- Team building
- Leadership
- Knowledge of Ideas
- Communication skills
References
References available upon request.
Timeline
Reservations Sales Agent
Staycity Ltd
09.2024 - Current
Hotel Receptionist
Staycity
06.2023 - Current
Cabin Crew Member
easyJet
02.2023 - 05.2023
Front of the House
K&T Forbairt
08.2021 - 02.2022
Shift Manager
McDonald's
06.2017 - 04.2021
Certificate of Higher Education - Travel & Tourism
Liberties College
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