Lúcia da Silva
Dundalk,Irland
Summary
Versatile and dedicated professional with extensive experience across hospitality, culinary operations, customer service, telesales, aviation and household management. Proven ability to work efficiently in fast-paced environments while maintaining high standards of safety, cleanliness, and quality. Team player with strong organisational capabilities, attention to detail, and a commitment to delivering excellent service in every role. Spoken languages in German, English, Spanish and Portuguese.
Overview
30
30
years of professional experience
4
4
years of post-secondary education
Work history
CHEF DE PARTIE
Mo Chara
Dundalk
05.2023 - 09.2024
- Followed health and safety guidelines to keep food storage safe, prevent spoilage and minimize cross-contamination risks.
- Cleaned and serviced kitchen appliances, maintaining good working order of grills, stoves and ovens.
- Set kitchen standards governing cooking procedures, garnishes and food presentation.
- Handled and stored food with proper methods to eliminate illness risks and prevent cross-contamination.
- Kept kitchen areas clean, orderly and well-stocked for smooth service.
- Washed, peeled and chopped vegetables to be used in dishes.
- Used correct ingredients and ratios in preparation for different dishes.
- Assembled dishes and finalized plating of customer orders.
PRIVATE COOK/HOUSEKEEPER/KITCHEN PORTER
The Millhouse/McGeough's//Fairways Hotel
Slané/Dundalk, Meath/Louth
07.2021 - 05.2023
- Private cook, house maintaining, room service, dog walker, babysitting, car washing, painting.
- Prepared and cooked dishes with accuracy and efficiency for well-timed food service.
- Organized and cleaned assigned sections meticulously, thoroughly sanitizing and cleaning preparation and storage surfaces.
- Dog walker, babysitter.
TELESALES AGENT
National Pen Limited
Dundalk, Louth
03.2021 - 04.2021
- Answered customer enquiries with excellent customer service skills.
- Achieved daily performance targets, aiding department progression towards sales goals.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Cold-called customers from assigned contact lists to build new business.
- Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
- Managed around 220 calls per day.
CHEF DE PARTIE
The Ash American Steakhouse
, Germany/Duesseldorf
04.2019 - 02.2021
- Followed health and safety guidelines to keep food storage safe, prevent spoilage and minimize cross-contamination risks.
- Inspected completed work and stations to verify conformance with standards.
- Maintained clean and tidy food preparation areas.
- Worked with front of house team to coordinate fast, fresh deliveries in line with professional reputation.
RESTAURANT ASSISTANT/WAITRESS
Muggel/LotterLeben/MK1&2/TratoriaD'Alfredo/TamanG
, Germany/Duesseldorf/Osnabrueck/London
06.1994 - 06.2016
- Improved customer experience through exceptional service.
- Kept kitchen areas clean, orderly and well-stocked for smooth service.
- Maintained up-to-date knowledge of menu offerings to handle customer queries.
- Cleared tables and brought used utensils, plates and glassware back to kitchen for cleaning.
- Took orders and portioned food for delivery to client tables.
FLIGHT ATTENDANT
TuiFly
, Germany/Duesseldorf
02.2004 - 10.2006
- Complied with all airline and national aviation regulations to ensure that complete safety and security procedures were met.
- Supported passengers through emergency scenarios for safe outcomes.
- Answered passengers’ questions and efficiently provided solutions to issues arising during flights.
- Increased passenger satisfaction by promptly answering questions and providing solutions to issues arising during flights.
- Reassured and comforted passengers during turbulent flights and unavoidable delays.
- Attended training in customer service, conflict resolution tactics and safety procedures to remain updated with new requirements and procedures.
- Managed 240 to around 440 passengers per flight.
Education
A-Levels -
Commenius Gymnasium
Germany/Duesseldorf 08.1997 - 06.1999
Restaurant Manager - undefined
IHK-German Chamber of Industry & Commerce/DAA
Germany/Duesseldorf, Germany 02.2001 - 01.2003
Skills
- Organization skills
- Map reading and navigation skills
- Excellent interpersonal and coaching skills
- Outstanding social skills
- Menu development
Languages
German
Native
English
Fluent
Spanish
Fluent
Portuguese
Advanced
HOBBIES AND INTEREST
Bible study, trampoline, driving
Additional Information
References available upon request
Timeline
CHEF DE PARTIE
Mo Chara
05.2023 - 09.2024
PRIVATE COOK/HOUSEKEEPER/KITCHEN PORTER
The Millhouse/McGeough's//Fairways Hotel
07.2021 - 05.2023
TELESALES AGENT
National Pen Limited
03.2021 - 04.2021
CHEF DE PARTIE
The Ash American Steakhouse
04.2019 - 02.2021
FLIGHT ATTENDANT
TuiFly
02.2004 - 10.2006
Restaurant Manager - undefined
IHK-German Chamber of Industry & Commerce/DAA
02.2001 - 01.2003
A-Levels -
Commenius Gymnasium
08.1997 - 06.1999
RESTAURANT ASSISTANT/WAITRESS
Muggel/LotterLeben/MK1&2/TratoriaD'Alfredo/TamanG
06.1994 - 06.2016