Laurence Kakou
Dublin
Summary
Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems.
Overview
6
6
years of professional experience
Work History
Night Porter
Aire View Care Home
Leeds , United Kingdom
2022.12 - 2023.12
- Ensured that all safety regulations were followed by staff members.
- Monitored security cameras throughout the night shift.
- Reported any maintenance issues or suspicious activities immediately to management.
- Performed regular cleaning duties, including vacuuming carpets, mopping floors, dusting furniture and fixtures, and polishing surfaces.
- Inspected public areas regularly to ensure they are clean and tidy.
- Conducted nightly rounds of the premises to ensure security measures were in place and effective.
- Removed leaves and debris from driveway, sidewalks and other areas as directed by management.
- Maintained inventory of necessary supplies.
- Secured buildings by locking rooms and main entrance doors and setting alarms.
- Traveled to local vendors to pick up supplies or equipment repairs.
- Received deliveries via freight elevator, moving to appropriate locations within building.
Warehouse Assistant
Moores furniture group
Leeds , United Kingdom
2020.10 - 2022.11
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Maintained a clean work area in the warehouse, keeping it free from dust and dirt.
- Inspected and moved products to designated areas in warehouse.
- Packed goods for shipment, including labeling boxes and preparing shipping documents.
- Assisted with unloading trucks using appropriate equipment as needed.
- Reported any damaged items or discrepancies in shipments to supervisor immediately.
- Organized materials on pallets according to size, weight, and type of item.
- Received and processed incoming orders, ensuring accuracy of information.
- Followed safety guidelines while operating machinery in the facility.
- Identified defective, incorrect, or missing merchandise and promptly reported to supervisor.
Sales Associate
H & M
Berlin , Germany
2018.01 - 2020.02
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Processed transactions using a point-of-sale system.
- Used technology resources to assist customers in locating and selecting items.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
- Described merchandise and explained use, operation and care.
Education
High School Diploma -
IMT
Enugu2015-05
Skills
- Professional Appearance
- Strong Work Ethic
- Organizational Abilities
- Guest Relations
- Security Awareness
- Customer Service
- Materials Organization
- Facility Cleaning
- Safety Protocols
- Work Orders
- General Maintenance
- Hand Tool Knowledge
- Worksite Safety
- Running Errands
- Materials Transport
- Work Planning and Prioritization
- Punctual and Dependable
Timeline
Night Porter
Aire View Care Home
2022.12 - 2023.12
Warehouse Assistant
Moores furniture group
2020.10 - 2022.11
Sales Associate
H & M
2018.01 - 2020.02
High School Diploma -
IMT
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