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Associate Principal Engineer

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Experienced customer service professional with over 8 years in customer experience, journey design, loyalty strategies, and user engagement programs. Proven expertise in client relations, retention, and account management for diverse global and national accounts. Skilled in project management, negotiations, sales, proposals, and user research, with a focus on delivering customer-centric, data-driven solutions. Strong background in design thinking, enabling the development of innovative strategies aligned with market trends. Known for balancing creative and analytical skills to drive results and exceed customer expectations in high-impact projects.

Certified and results-driven Business Analyst with over 8 years of experience in delivering strategic IT and operational solutions across the financial and technology industries. Strong expertise in cash and card operations, payment processes, and customer journey optimization. Proven ability to lead cross-functional investigations, gather and document business requirements, and support continuous process improvements. Demonstrates a highly analytical approach to problem-solving and extensive experience working with product, technology, and contact center teams to develop customer-centric tools and processes.

To obtain a challenging position with emphasis on Administrative Assistant environment with growth-oriented company, which will enable me to utilize qualification and experience and will culminate into a rewarding career.
Customer Experience / Operation Coordinator WITH 10 YEARS OF EXPERIENCE

Lauren Peters

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Senior Customer Experience Champion

Room Leader

Customer Experience Champion

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Qualified Financial Adviser (QFA) -

QQI Level 6 - Childcare with Special Needs

FETAC level 5 - Childcare with Additional Needs

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Senior Customer Experience Champion

Customer Experience Champion

Room Leader

Qualified Financial Adviser (QFA) -

QQI Level 6 - Childcare with Special Needs

FETAC level 5 - Childcare with Additional Needs

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