Lauren O Driscoll Kelly
Ireland
Summary
I am a dedicated and results-driven management professional with over four years' experience across the performing arts and retail sectors. Holding a Bachelor of Arts in History and English, complemented by a Higher Diploma in Business Management to which I received a First Class Honours. I have developed a strong foundation in people management, organisational development, employment legislation and business operations.
I am passionate about developing people and organisations, and I am committed to advancing my career in Human Resource Management. I am now seeking opportunities that will allow me to apply my management experience, knowledge and leadership skills, while continuing my professional development through postgraduate study.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Gemstars School of Performing Arts
Limerick, Ireland
01.2022 - Current
- Trained and mentored new staff members to improve overall team performance.
- Coordinated daily operations for performing arts programs and events, ensuring smooth execution and participant satisfaction.
- Managed scheduling for classes, rehearsals, and performances at the school.
- Ensured effective communication among parents, students, and instructors.
- Addressed customer service inquiries and complaints promptly.
- Tracked expenses and allocated resources to support effective budgeting processes.
- Ensured compliance with safety regulations and company policies.
- Collaborated with management on strategic planning to achieve business objectives.
Supervisor
Pepco
Limerick One Shopping Park, Ireland
09.2022 - 07.2023
- Supervised daily operations and ensured adherence to safety protocols.
- Trained new staff on operational procedures and company policies.
- Implemented process improvements to enhance efficiency in workflows.
- Facilitated communication between departments for seamless operations.
- Resolved employee conflicts and promoted a positive work environment.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Trained new employees on company policies and procedures.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned work and monitored performance of project personnel.
Education
Higher Diploma - Business in Business Management, 1.1
Technological University of The Shannon
Limerick05-2026
Bachelor of Arts - Bachelor of Arts, English and History Major, 2.2
Mary Immaculate College
Limerick05-2022
Skills
- Project management
- Customer service
- Team building
- Employee training
- Effective communication
- Budgeting processes
- Conflict resolution
- Team motivation
- Strategic planning
- Operational efficiency
Timeline
Supervisor
Pepco
09.2022 - 07.2023
Assistant Manager
Gemstars School of Performing Arts
01.2022 - Current
Higher Diploma - Business in Business Management, 1.1
Technological University of The Shannon
Bachelor of Arts - Bachelor of Arts, English and History Major, 2.2
Mary Immaculate College