Lauren McMahon

Dundalk,

Summary

Highly organised and motivated professional with over five years’ experience in fast-paced, customer-focused environments. Currently working as a Sales Advisor with a strong ability to manage high volumes of queries, maintain accurate records, and support day-to-day operational requirements. Experienced in working within structured processes and adhering to compliance and quality standards. A reliable team player with strong communication, organisational, and problem-solving skills

Overview

years of professional experience

Work History

Sales Advisor

Sky Ireland

03.2024 - Current

Support daily operational requirements in a high-volume, fast-paced environment.
Act as a key point of contact between team members and management to ensure smooth workflows.
Manage real-time customer queries, providing feedback and performance support to ensure quality standards.
Maintain high standards of data protection and policy adherence regarding customer accounts.
Assist with monitoring attendance and compliance requirements for the team.

Loans Advisor

SalesSense International

10.2022 - 02.2024

Managed daily workloads, customer pipelines, and sensitive documentation in a structured environment.
Demonstrated strong analytical and critical thinking skills to ensure regulatory standards were met.
Worked independently to meet office goals while maintaining a focus on procedural accuracy.

Bar Manager / Bar Supervisor

Hospitality Industry

01.2015 - 01.2020

Supervised teams in busy environments, managing staff rosters and shift coverage.
Led staff during peak hours to ensure service standards and deadlines were met.
Trained new staff and enforced health, safety, and licensing requirements.
Managed stock control, daily operational issues, and supplier relations.

Education

Leaving Certificate - undefined

The Donahies Community School

Skills

Customer Service Excellence: Experienced in managing high-volume phone and email inquiries and arranging appointments

Administration & Scheduling: Strong background in roster planning, attendance management, and coordinating daily workloads

Compliance & Accuracy: Skilled in maintaining data protection standards and managing documentation in regulated environments

Communication: Ability to act as a key point of contact between team members, management, and external clients

Technical Skills: Proficient in Canva, MS Office Suite, Database Management, and CRM system

Clear and professional communication skills

Comfortable working with digital systems and maintaining data accuracy

Able to manage competing priorities calmly and efficiently

Committed to delivering high standards of client service

Reliable and supportive team member

Additional Customer-Facing Roles

(Boylesports, Harvey Norman Between 2020-2022)
Responded to customer enquiries via phone, email and online platforms
Updated internal systems and maintained accurate client information
Assisted with account queries and service updates
Followed procedures when handling sensitive information

References

References available upon request

Timeline