Summary
Overview
Work history
Education
Skills
Certification
Interests
Languages
Timeline
Server

Lauren Healy

Bray,County Wicklow

Summary

Self-motivated, enthusiastic recent Graduate with a keen interest in organisational strategy and brand development. Ambitious and driven to innovate, while supporting industry professionals in navigating complex problems and developing impactful business solutions. Vast experience in customer facing-roles, alongside years coordinating team assignments, resulting in exceptional interpersonal and leadership skills. Highly versatile and adaptable to fast-paced dynamic environments Committed to applying education and skills to achieve business objectives while simultaneously embracing the chance to learn and progress in a dynamic organisation

Overview

4
4
years of professional experience
10
10
years of post-secondary education
1
1
Certification

Work history

Server

Cioppino's Mediterranean Enoteca
Vancouver
06.2023 - 08.2023
  • My role in one of Vancouver's top award winning, fine-dining establishments was to deliver a high standard in customer care to an astute clientele in a detail-oriented, fast-paced environment.
  • My primary responsibility involved creating a welcoming and pleasurable dining experience while simultaneously managing many vital aspects of service to ensure customer expectations were exceeded.

Server

Butler & Barry
Bray, County Wicklow
05.2022 - 02.2023
  • Coordinated with colleagues and management to ensure a smooth customer dining experience in a demanding environment.
  • Frequent customer interactions in person, by phone, and via email to address queries or requests and solve problems that may have arisen.
  • Aimed to maximize company sales through upselling initiatives
  • Ensured customers had a positive impression of the restaurant which promoted repeat business.

Food & Beverage Server

Powerscourt Hotel
Enniskerry, County Wicklow
07.2019 - 07.2021
  • Collaborated with a large service team in the fine-dining restaurant, which involved delegation, communication, and initiative to provide exceptional service to a high volume of daily customers.
  • Adapted to working in various other hotel departments which required undertaking new tasks.
  • Assisted in training new employees in restaurant procedures
  • Powerscourt Hotel acted as an excellent training ground where I developed critical skills in professional customer service, time management and attention to detail while working under pressure in a fast-paced environment.

Education

Bachelor of Arts - Business (BESS)

Trinity College Dublin
Dublin, Leinster
09.2019 - 05.2023

Erasmus Study Abroad - Business

École de Management, University of Strasbourg
France
01.2022 - 04.2022

Leaving Certificate -

Loreto Secondary School, Bray
09.2013 - 06.2019

Skills

  • Proficient in Canva and Microsoft Office - Microsoft Word, PowerPoint, Excel (ECDL)
  • Working competency in WordPress
  • Organisational Skills
  • Communication Skills
  • Time Management
  • Interpersonal Skills
  • Leadership Skills
  • Problem-Solving Skills

Certification



  • Fundamentals of Digital Marketing + Google Certification
  • Google Ads Search Certification
  • Google Ads Display Certification
  • Google Ads Measurement Certification
  • CRM certificate from Great Learning
  • Full clean Irish Driver's License
  • First Aid Training

Interests

Healthy Eating: As part of my final year capstone project, I undertook independent primary and secondary research on the motivations behind student eating habits. The results prompted me to create a social media campaign to encourage students to make healthier food choices by creating and sharing simple nutritious and afforable recipes. I collaborated with the Healthy Trinity team on numerous projects to support this initiative, which led me to achieve the removal of unhealthy confectionary from the campus catering facilities during Trinity Health and Sport Week.

Sport/Fitness: I played Gaelic Football, Camogie, and Hockey all throughout my school years. I also volunteered as a children's coach in Bray Emmet's GAA club for several years. I enjoy spending time in the gym and keeping active.

Travel: During my semester abroad, I visited over 14 cities across Europe, funded entirely by my part-time employment. I have also spent several months living and working in Vancouver, Canada.

Languages

Irish
Advanced
A1
French
Intermediate
B1

Timeline

Server

Cioppino's Mediterranean Enoteca
06.2023 - 08.2023

Server

Butler & Barry
05.2022 - 02.2023

Erasmus Study Abroad - Business

École de Management, University of Strasbourg
01.2022 - 04.2022

Bachelor of Arts - Business (BESS)

Trinity College Dublin
09.2019 - 05.2023

Food & Beverage Server

Powerscourt Hotel
07.2019 - 07.2021

Leaving Certificate -

Loreto Secondary School, Bray
09.2013 - 06.2019
Lauren Healy