Lauren Hannon
Bray ,Ireland
Summary
I am a highly motivated, outgoing, and hardworking individual with a strong ability to work both independently and within teams. With excellent communication skills and a proven track record of meeting deadlines, I thrive under pressure. I possess strong leadership abilities and excel at managing teams effectively. I take great pride in my work and adapt quickly to new environments. Engaging with people comes naturally to me, and I enjoy interacting with customers and the public in my role. I hold a 2.1 honors degree in Business Management, completed in 2024, and have spent several years in management roles within the hospitality sector. This fast-paced, dynamic industry has enabled me to further develop my interpersonal skills and succeed in high-pressure situations.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Sales & Marketing Manager
The Palm Gastropub & Boutique Hotel
Bray, County Wicklow
05.2024 - Current
- Grew customer footfall in the premises by 34% recorded over a 6 month period.
- Followed up on sales leads by introducing new CRM tacticks, increasing sales to the business.
- Oversaw daily sales operations, ensuring efficient workflow.
- Streamlined communication channels within the department, improving efficiency.
- Drove improvement of quality and customer service standards, improving customer satisfaction.
- Negotiated contracts with suppliers, securing beneficial terms for company.
- Oversaw planning and execution of targeted sales and marketing strategies.
- Fostered strong relationships with key clients for business growth.
- Directed sales and marketing initiatives, expanding market share to new segments.
Floor Manager
The Palm Gastropub & Boutique Hotel
Bray, County Wicklow
04.2023 - 05.2024
- Oversaw business staffing and training, including recruitment and selection.
- Trained new employees, elevating team performance levels.
- Stock management including ordering and waste management.
- Dealt with customer complaints, enquires and requests.
- Ensured adherence to health and safety requirements by all team members.
- Managed daily store operations to increase efficiency.
- Through effective communication with the team efficiencies were found, ultimately reducing labour costs and increasing profitability.
Floor Manager
Butler & Barry Gatropub
Bray, County Wicklow
03.2021 - 04.2023
- Maintained cashbook spreadsheets to balance the tills each end of service,
- Resolved customer complaints promptly and professionally.
- Addressed staff issues tactfully, ensuring a good work atmosphere.
- Ensured compliance with health and safety regulations to maintain a secure environment.
- Enhanced operational efficiency by diligently organizing and managing workflow during peak periods.
Waitress & Receptionist
The Royal Hotel
Bray, County Wicklow
08.2016 - 03.2021
- Reduced wait times with high-speed processing of reservations.
- Coordinated housekeeping staff to prepare rooms for guest arrivals.
- Answered general enquiries via telephone and emails.
- Carried out full food and drink service to many tables a time by multitasking and prioritizing.
Education
Honours Degree - Business Management
IADT
Dublin 09.2021 - 05.2023
QQI Level 6 - Advanced Business Management
BIFE
Wicklow 09.2020 - 05.2021
QQI 5 - Social Studies
SCFE
Dublin 09.2019 - 05.2020
Skills
- Strategic planning
- Time efficiency
- Sales and marketing strategy
- Conflict Resolution
- Client Relationships
- Customer service orientation
- Social media advertising
- Social media marketing
- Client Relationship Management
- Performance and wage reviews
- Training
- Complaint management
- Face-to-face interviews
- Training staff effectively
Timeline
Sales & Marketing Manager
The Palm Gastropub & Boutique Hotel
05.2024 - Current
Floor Manager
The Palm Gastropub & Boutique Hotel
04.2023 - 05.2024
Honours Degree - Business Management
IADT
09.2021 - 05.2023
Floor Manager
Butler & Barry Gatropub
03.2021 - 04.2023
QQI Level 6 - Advanced Business Management
BIFE
09.2020 - 05.2021
QQI 5 - Social Studies
SCFE
09.2019 - 05.2020
Waitress & Receptionist
The Royal Hotel
08.2016 - 03.2021
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