Lauren Doyle
Rathdrum, Co.Wicklow
Summary
Results-driven credit controller with expertise in managing accounts receivable and conducting credit risk assessments. Demonstrated success in reducing overdue debt and resolving payment disputes while enhancing customer relationships. Proficient in collaborating with finance and sales teams to support cash flow objectives.
Overview
7
7
years of professional experience
Work History
Credit controller
Chadwick's Group
Dublin
04.2023 - Current
- Managed accounts receivable processes, ensuring timely debtor collections, efficient cash allocation, and accurate account reconciliation.
- Managed ledger of 300+ accounts and maintained high collection rates.
- Reduced aged debt through proactive collection and dispute resolution
- Maintained accurate customer accounts while proactively monitoring credit limits to align with company policy and mitigate risk.
- Cultivated strong client relationships by expertly managing customer accounts.
- Facilitated clear escalation process for overdue accounts to ensure timely resolution and maintain cash flow.
- Collaborated with sales team to align collections efforts with strategic initiatives, improving communication and overall performance.
- Investigated invoice and payment queries to ensure timely resolution.
Claims Consultant
Allianz Insurance
Sydney
08.2022 - 11.2022
- Conducted full claim investigations and reported updates.
- Escalated files with significant indemnity exposure to supervisor for further investigation.
- Reviewed new files to assess claim status and develop actionable plans.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Provided customer service to policyholders by communicating critical information and actively listening to concerns.
Credit Controller
Chadwicks Group
Dublin
02.2021 - 04.2022
- Developed collection recovery strategies to effectively resolve customer issues and delinquent accounts.
- Coordinated collections to decrease past due balances and minimize bad debt.
- Analyzed applicants' financial status and credit and property evaluations to determine overall credit limit.
- Contacted customers regarding payment status and communicated available options.
- Responded to disputes/queries calmly and applied logical, knowledgeable approaches to devise solutions.
- Kept all operations compliant with applicable regulations and established company policies.
- Handled all cash and banking services within branch.
Receptionist
Chadwicks Group
Dublin
01.2019 - 02.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints, enhancing satisfaction and loyalty.
- Provided customers with payment information and processed credit card payments and cash transactions with excellent accuracy levels.
- Developed organisational filing systems for records, improving operational efficiency and traceability.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to ensure accuracy.
Education
Chadwicks Group in conjunction with The Irish Management Institute -
Leadership Development Programme
05-2026
GMROI Sales Traineeship -
01-2019
Skills
- Customer account management
- Dispute resolution and problem solving
- Problem solving and logical thinking
- IT literacy and data analysis
- Organised with a strong attention to detail
- Team collaboration
- Active listening and effective collaboration
- Optimistic mindset
Timeline
Credit controller
Chadwick's Group
04.2023 - Current
Claims Consultant
Allianz Insurance
08.2022 - 11.2022
Credit Controller
Chadwicks Group
02.2021 - 04.2022
Receptionist
Chadwicks Group
01.2019 - 02.2021
Chadwicks Group in conjunction with The Irish Management Institute -
Leadership Development Programme