Summary
Overview
Work history
Education
Skills
References
Timeline
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Lauren Brockmann

Freemount,Co.Cork

Summary

I would like the opportunity to build on my experience and to prove my abilities with a future employer. I am an enthusiastic, reliable & hard working individual with the ability to adapt to new environments and use my initiative in certain situations.

Overview

13
13
years of professional experience

Work history

Checkouts Supervisor & Cashier

Danos SuperValu
Mallow, Cork
10.2019 - 12.2024
  • Cashier - Handling and balancing all cash and card transactions while serving customers. Balancing all tills at the end of each day. Keeping checkout areas clean throughout the day. Closing and opening of the coffee machine, including cleaning and upkeep. Sending and returning of the daily newspapers through respective companies.Closing and opening of the Self Service Machines, including the handling of cash to be removed at the end of the day and forwarded to the cash office along with reports. Checked Identification for proof-of-age as required, refusing alcohol and tobacco sales to underage customers. Encouraged customers to join store loyalty and reward programs, promoting loyalty and increasing sales possibilities. Maintained excellent client satisfaction by providing professional, courteous customer service. Educated customers on promotions, offers and special events to enhance product sales.
  • Checkout Supervisor - Daily shifts where I was in charge of the checkouts area and staff. I made sure breaks ran on time. I handled cash to make sure each cashier had enough change throughout the day. Balancing the checkouts manager safe end of day. Being the point of call for all customer queries & complaints. Maintaining a professional customer service rapport with the customers. Dealing with absences and getting cover to replace those shifts. Training new staff. Liaising with other store managers to solve problems and ensure efficient store day to day workings.
  • Staff Trainer (Checkouts) - I was one of the main new colleague trainers. I would be assigned new staff members on checkouts and would teach them how to use the tills, how to balance their till at the end of the day, how to clean/upkeep the coffee machine, how to open and close self service machines, how to handle the daily newspapers and sent them back end of the day, how to operate different machines such as the lottery machine, the cigarette machine.
  • Telephone & Email Communication - Taking calls from customers, handling grievances and queries that the customers had while applying quick thinking and expert knowledge to help solve their issues and give them the best customer service.


Deli Clerk

Eurospar
Whitegate, County Cork
09.2012 - 11.2012
  • Maintained clean and sanitary deli environment, ensuring top quality customer experience.
  • Assisted customers with deli orders for increased satisfaction.
  • Ensured fresh stock by regularly checking expiry dates of products.
  • Enhanced customer service by recommending suitable deli items according to preferences.

Childcare Assistant

Brenda's Playschool
Glanmire, County Cork
09.2011 - 04.2012
  • Fostered a safe and stimulating environment by observing children's behaviour and organising age-appropriate activities.
  • Enhanced children's social development by facilitating group play and interaction.
  • Promoted effective communication with parents to keep them informed about their child's progress.
  • Demonstrated empathy and understanding when dealing with challenging behaviour from children.

Education

Junior Certificate -

St Aloysius
Cork, County Cork
2007 - 2008

Leaving Certificate -

St Aloysius
Cork, County Cork
2009 - 2010

Childcare -

Cork College Of Commerce
Cork, County Cork
04.2001 - 2013

Skills

  • Management Skills
  • Communication Skills
  • Problem Solving
  • Attention to detail & security
  • Staff Training
  • Multitasking
  • Quick learning abilities
  • Cash handling & Till balancing
  • Ability to work under pressure
  • Punctuality & Efficiency
  • Use of POS, Label & Order systems

References

  • Tina O'Connor, SuperValu (022) 21662
  • Danielle O'Halloran (085) 230 3192

Timeline

Checkouts Supervisor & Cashier

Danos SuperValu
10.2019 - 12.2024

Deli Clerk

Eurospar
09.2012 - 11.2012

Childcare Assistant

Brenda's Playschool
09.2011 - 04.2012

Childcare -

Cork College Of Commerce
04.2001 - 2013

Junior Certificate -

St Aloysius
2007 - 2008

Leaving Certificate -

St Aloysius
2009 - 2010

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Lauren Brockmann