Lauren Brimley
Tucson
Summary
Dynamic entrepreneur and customer service expert with a proven track record at Bookshelf Tees and City Of Chandler Aquatics. An organized and detail-oriented individual with a passion for reading and the education system. Fast learner with an ability to multi-task and excel at all tasks assigned.
Overview
17
17
years of professional experience
Work History
Owner & Operator
Bookshelf Tees
11.2016 - Current
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Increased overall product quality through meticulous attention to detail during operation processes.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Reviewed and recommended books to my customers based on their preferences.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Customer Service Representative
City Of Chandler Aquatics
01.2008 - 10.2012
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
Westwood High School
Mesa, AZ05-2006
Skills
- Small business operations
- Relationship building
- Customer relations
- Project management
- Marketing
- Product branding
Timeline
Owner & Operator
Bookshelf Tees
11.2016 - Current
Customer Service Representative
City Of Chandler Aquatics
01.2008 - 10.2012
High School Diploma -
Westwood High School
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