Laura Corrêa Fauth
Student | Aspiring Hospitality Professional
Dublin
Summary
Aspiring Hospitality Professional with a Strong Customer Service Background
Enthusiastic and detail-oriented professional with experience in customer service, retail, and reception. Skilled in communication, problem-solving, and providing excellent guest experiences. Passionate about the hospitality industry, eager to develop expertise in hotel operations and guest relations. Currently pursuing further education in Hospitality Management to enhance industry knowledge and career opportunities.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Cashier | Retail Assistant
Centra
04.2024 - Current
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Waitress
Merchants Arch
01.2024 - 04.2024
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Restaurant Hostess
Catherine Restaurant
05.2022 - 12.2023
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Checked in with servers to confirm preparedness before seating customers.
Front Desk Receptionist
Due Nobili Hotel
05.2021 - 05.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Developed strong working relationships with team members, fostering a positive work environment.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
Education
Certificate - Hospitality & In-Flight Customer Service
Airline Crew Training
Salgado Filho 05.2001 -
High School Diploma -
Neusa Mari Pacheco
Brasil 05.2001 -
Skills
Collaborative Team Player
Empathy & Customer-Centric Approach
Detail-Oriented & Problem-Solving Abilities
Strong Organizational Skills
Timeline
Cashier | Retail Assistant
Centra
04.2024 - Current
Waitress
Merchants Arch
01.2024 - 04.2024
Restaurant Hostess
Catherine Restaurant
05.2022 - 12.2023
Front Desk Receptionist
Due Nobili Hotel
05.2021 - 05.2022
Certificate - Hospitality & In-Flight Customer Service
Airline Crew Training
05.2001 -
High School Diploma -
Neusa Mari Pacheco
05.2001 -
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