Laura Ryan
Wexford
Summary
Dedicated professional with a strong focus on delivering exceptional customer service and comprehensive administrative support. Proficient in using systems and databases, with ability to quickly adapt to new processes. Demonstrates exceptional communication, organisation, and problem-solving skills, ensuring smooth office operations. A strong team collaborator committed to excellence in service delivery.
Overview
18
18
years of professional experience
1997
1997
years of post-secondary education
Work history
Guest Services Host
Rapport
BNY, Wexford
06.2020 - Current
- Front Desk Receptionist – responsible for welcoming and assisting employees, contractors, and clients upon arrival.
- Efficiently handles inquiries and requests in person, via email, and phone.
- Manage visitor check-in processes in accordance with company security protocols.
- Provide security administration for access passes, working closely with security teams to ensure compliance with strict access protocols.
- Manage mailroom operations, coordinating all incoming and outgoing mail , including courier services.
- Administrator for internal meeting room booking system, ensuring seamless scheduling and coordination.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Operate company switchboard and multiline phone system, ensuring seamless communication across the company.
- Completed data entry tasks whilst adhering to strict deadlines.
- Provided clerical support to company employees.
- Locate information and records quickly to assist with ad-hoc queries.
- Update month end spreadsheets with office metrics .
Receptionist
CBRE
BNY, Wexford
03.2015 - 05.2020
- Front Desk Receptionist – greet and assist employees, visitors, and contractors in a professional and welcoming manner.
- Handle requests and queries efficiently.
- Manage client and visitor check-in in accordance with company policies and security procedures
- Process door access requests in line with established security protocols.
- Mailroom Operator – process all incoming and outgoing mail using an internal records system, ensuring accuracy and maintaining detailed records.
- Manage main office switchboard, handle overflow calls from other Irish offices, and provide support to the UK switchboard as needed, utilising excellent communication and multitasking skills to ensure seamless, high-quality service.
- Coordinate travel arrangements for employees and team members, ensuring organised and accurate records with meticulous attention to detail.
- Perform daily ad hoc administrative tasks, ensuring completion within designated timeframes.
- Conduct daily building inspections, promptly reporting and recording maintenance issues through an internal online booking portal.
- Served as team archivist, organising files for offsite storage while maintaining accurate records.
Receptionist
BNY
BNY, Wexford
10.2007 - 02.2015
- Serve as first point of contact, professionally meeting and greeting employees, contractors, and visitors.
- Maintain accurate visitor logs and records in compliance with company security protocols.
- Process and administer all incoming and outgoing post, ensuring timely and accurate distribution to relevant departments.
- Respond promptly to daily queries and ad hoc administrative requests, providing efficient office support.
- Manage the internal office phone system, ensuring seamless communication across departments.
- Cross-trained in the scanning department to provide cover as needed, handling time-sensitive correspondence and ensuring accurate digital distribution to relevant teams.
- Process door access requests using in-house card system, maintaining detailed records for auditing and security compliance.
- Serve as archiving supervisor, overseeing the preparation and transfer of office files to offsite storage in accordance with the company’s document management policy.
- Coordinate employee travel bookings, order stationery and office supplies, and process related invoices.
- Provide reprographic services to support departmental and organisational needs.
Education
National Certificate in Computing - Computer Applications
Institute of Technology Carlow
County Carlow 10.2000 - 05.2001
Leaving Certificate -
Enniscorthy Vocational College
Enniscorthy, County WexfordSkills
- Delivers exceptional customer service with professionalism
- Proficient in using systems and databases, with ability to quickly adapt to new processes and ways of working
- Strong team collaborator with proven problem-solving skills, committed to delivering excellent service
- Exceptional communication, organisation and problem solving skills
- Provide comprehensive administrative and clerical support to ensure smooth office operations
References
Emilia Machniewicz, Rapport, 089 9748132
Karen Maddock, CBRE, 086 3649874
Timeline
Guest Services Host
Rapport
06.2020 - Current
Receptionist
CBRE
03.2015 - 05.2020
Receptionist
BNY
10.2007 - 02.2015
National Certificate in Computing - Computer Applications
Institute of Technology Carlow
10.2000 - 05.2001
Leaving Certificate -
Enniscorthy Vocational College