Summary
Overview
Work history
Education
Skills
Websites
Languages
Personal Information
Custom
Timeline
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Laura Mendes

Dublin,Ireland

Summary

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Overview

6
6
years of professional experience

Work history

Information Technology Analyst

ANFAVEA
12.2020 - 03.2023
  • Supervision of IT infrastructure, report writing, KPI, incident control, SLA management, crisis room, change management, monthly presentation of results and indicators, technical support to users and systems, project implementation, preparation of technical operating procedures, correction of errors in the SQL Server database, creation and management of Office 365 and Active Directory accounts, form development, and print server management. Monitor computer networks, ensuring that the connection between devices is stable and secure. This includes configuring switches, routers, firewalls, and VPNs. Monitor systems and servers with monitoring tools to ensure that servers, SQL databases, and networks are operating efficiently and without interruption.

Internal systems analyst

Sonda IT
10.2018 - 07.2020
  • Acting in the maintenance of over 25 systems to support the business areas, managing RDMs, preparation of report for presentation of results, incident management, SLA management, preparation of technical operating procedures, incident follow-up, SQL server database corrections.

Service Desk Analyst

Sonda IT
01.2017 - 10.2018
  • User support via phone, email, chat or in person, assisting users with software, hardware, network, systems, Office 365 issues, troubleshooting, reinstalling programs, configuring devices, updating software, etc., configuring and updating software and hardware, such as operating systems, software packages and peripherals.
    Monitoring systems and networks, using monitoring tools to identify problems before they affect the end user, logging incidents, applying solutions and creating manuals to help users with recurring problems. Ticket management, using ticket management systems (such as ServiceNow, Zendesk, etc.) to organize and prioritize support requests, ensuring that problems are resolved within established deadlines.

Education

Systems Analysis and Development -

UNINOVE- Higher Education

Information Technology Technician - undefined

ITB Brasílio Flores de Azevedo - High School and Technical Education

English

Lonsdale Institute
Melbourne, Australia

English

Travelling Languages
Dublin, Ireland

Skills

  • Problem-solving
  • Communication skills
  • SQL Server administration
  • VPN management
  • Office 365
  • Dashboard creation
  • Database software
  • Critical incident reporting

Languages

English
Upper intermediate

Personal Information

  • Age: 26
  • Nationality: Brazilian
  • Marital status: Married

Custom

  • Scrum Foundation Professional Certificate, CP: JLSRTRLSSL-VVCVBCCQ-YBJDQQTWGR
  • DevOps Essentials Professional Certificate, CP: 43536704
  • LGPD Foundation Professional Certificate, CP: 70690854
  • SGS -Internal auditor ISO20000-1:2018 Certificate, 2034735
  • Kanban Foundation(KIKF) Certificate, 45669585
  • SQL Server - Impacta Certificate - Module 1 - 40 hours
  • Lean Six Sigma Yellow Belt Training Certificate, 099440
  • Leadership Training - 'Programa Elas' Certificate - Exercising leadership with assertiveness and wisdom-16 hours

Timeline

Information Technology Analyst

ANFAVEA
12.2020 - 03.2023

Internal systems analyst

Sonda IT
10.2018 - 07.2020

Service Desk Analyst

Sonda IT
01.2017 - 10.2018

Information Technology Technician - undefined

ITB Brasílio Flores de Azevedo - High School and Technical Education

Systems Analysis and Development -

UNINOVE- Higher Education

English

Lonsdale Institute

English

Travelling Languages

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Laura Mendes