Laura Fonkoh
Dundalk,Co. Louth
Summary
PERSONAL STATEMENT
Diligent and highly intellectual engineering student. I am a hardworking and ambitious individual. I have excellent communication skills, which enables me to communicate with a wide range of people. Eager to absorb as much knowledge and insight as possible to pursue my goals. I'm also very open to new experiences.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work History
AIB Customer Advisor
Hays Recruitment
Dublin
2023.02 - Current
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Referred customers to other banking departments for specialized services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints using strong engagement, research and issue-resolution skills.
Check in Agent
Ryanair
Dublin
2022.06 - 2023.01
- Updated schedule monitors, information boards and used PA system to convey current information to customers.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
Call Center Agent
Infosys BPM
Waterford
2021.11 - 2022.03
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Recommended products to customers, thoroughly explaining details.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
Sales Assistant
JD Sports
Dublin
2021.07 - 2021.10
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prioritized tasks and projects to meet tight deadlines.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
General Labourer
Keelings
2019.06 - 2019.08
- Hanlon’s transport.
- I was required wrap, pack and prepare goods for shipping.
- Good hand-eye coordination and endurance was vital.
- Tag incoming items and place in correct storage locations.
- Follow work orders for item movement.
Waitress
Zolene
2018.06 - 2018.08
- Required to take orders, stay attuned to the needs of the customers and have effective communication.
- Working at a fast pace on busy days.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Summer Camp Group Leader
Volunteer
2013.06 - 2015.01
- Designed developmentally appropriate camp activities including dance, art classes, singing sessions and other activities.
- Ensured food preparation was accomplished in a sanitary way.
- Supervised maintenance of camp facilities and grounds.
Education
Leaving Certificate -
2015.09 - 2019.06
- Member of Student council
- Elected Captain of my basketball team
- Certificates for recognition of leadership in sports, school choir and participation throughout the years.
- Nominated for student of the year.
- Completed Leaving Certificate NFQ level4/5.
No Degree - Mechatronics Engineering
2020.09 - Current
Currently taking a gap year (year 3)
Skills
General math skills
Strong Algebra and general math skills
Communication
Team work
Leadership
Timeline
AIB Customer Advisor - Hays Recruitment
2023.02 - Current
Check in Agent - Ryanair
2022.06 - 2023.01
Call Center Agent - Infosys BPM
2021.11 - 2022.03
Sales Assistant - JD Sports
2021.07 - 2021.10
Technological University of Dublin - No Degree, Mechatronics Engineering
2020.09 - Current
General Labourer - Keelings
2019.06 - 2019.08
Waitress - Zolene
2018.06 - 2018.08
St Mary’s College - Leaving Certificate ,
2015.09 - 2019.06
Summer Camp Group Leader - Volunteer
2013.06 - 2015.01