Laura Court
Summary
Highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Store Manager
Three Ireland
2007 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Assessed operational efficiency of the store's departments.
- Acted as the regional POC, liasing effectively between various stakeholders to esnure smooth communication and alignment of objectives.
- Mentored managers as part of the aspiring manager program, providing guidance and support to nurture their leadership skills and professional growth.
- Served as mentor manager for new store managers, offering personalized coaching and assistance to facilitate their integration into the company's culture and operations.
- Contributed substantively to several process and policy projects, leveraging expertise to enhance organizational effieciency and compliance.
- Demonstrated adept influencing skills to garner support and drive positive change on Assurance Rise Compliance within the organization.
- Conducted comprehensive gap analysis on retail policies and processes, specifically focusing on fraud and loss prevention strategies within retail stores showcasing my analytical skills and my ability to identify and address potential issues withing retail operations.
Multi-Store Manager
Three Ireland
07.2013 - 01.2015
- Managed day-to-day operations of multiple retail stores, ensuring compliance with company policies and procedures.
- Conducted regular audits of store locations to assess cleanliness standards, safety regulations adherence, and employee conduct.
- Resolved customer complaints promptly and efficiently while maintaining a high level of professionalism.
- Performed regular store visits to evaluate overall performance against established goals and objectives.
- Performed weekly reviews of all store employees' job performances; provided constructive feedback when needed.
- Scheduled shifts for all employees across multiple locations based on projected demand patterns.
Personal Assistant
William Neville & Sons
Wexford
06.2002 - 06.2003
- Performed calendar management and scheduling of appointments for the executive.
- Greeted visitors in a professional manner and provided assistance with inquiries.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Maintained confidential files related to personnel records or other sensitive information.
- Proofread documents for accuracy prior to submission to the executive team.
- Monitored deadlines for tasks assigned to staff members on behalf of the executive team.
Education
Bachelor's Degree - Services Marketing
Institute of Technology Carlow
Carlow06-2002
Higher Certificate - Business
Institute of Technology Carlow
Carlow06-2000
Skills
- Payroll Management
- POS Systems
- Talent Recruitment
- Store Merchandising
- Retail Inventory Management
- Operations Management
- Rota Scheduling
- Customer Service Management
- Team Development
- Multitasking and Organization
- Team Leadership
- Policies and Procedures
- Loss Prevention Procedures
- Performance Reviews
- Leading Staff Meetings
- Security System Monitoring
- Documentation And Reporting
- Recruiting and Hiring
- Competitor Monitoring
- Strategic thinker
- Training and mentoring
- Process Improvements
Accomplishments
- Employee Star of the Year 2007 - Telefonica
- Store of the Year 2009 - Telefonica
- Audit Store of the Year 2009 - Telefonica
- New KPI winner of the Year 2009 - Telefonica
- 3 Appreciate award 2018
- Store Annual Star 2022
- Annual Star 2023
- Store Annual Star 2023
- Store All Star Winner 2023
- Retail Excellence Ireland Winner 2023 (Electronic & tech)
- Retail Excellence 2023 - Top 5 in customer experience
- Full Clean Driving License
- Typing speed of 50-60 WPM.
- LinkedIn Learning courses completed in MS Word, Excel & Powerpoint.
Affiliations
- Yoga
- Musicals
- Reading
- Cooking
Timeline
Multi-Store Manager
Three Ireland
07.2013 - 01.2015
Personal Assistant
William Neville & Sons
06.2002 - 06.2003
Store Manager
Three Ireland
2007 - Current
Bachelor's Degree - Services Marketing
Institute of Technology Carlow
Higher Certificate - Business
Institute of Technology Carlow
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