Laura Clifford

Supervise operations within histology department.

Lead a team of 12 scientists and laboratory aides.

Support training initiatives for staff members.

Aid in the purchasing process for departmental needs.

Coordinate with multidisciplinary teams including clerical staff, consultant pathologists, quality manager, and clinicians.

Manage health and safety protocols for pathology department.

Participate in Bon Secours hospital health and safety team.

Contribute to Bon Secours hospital sustainability initiatives.

Ensure operations comply with ISO 15189 standards.

Support adherence to CORU standards for medical scientists.

Responsible for all external quality assurance scheme submissions for department.

Aid in the introduction and validation of new assays in histology laboratory.

• Participate in all aspects of laboratory work
• Responsible for overseeing work/staff management including rostering, annual leave approvals, management of referral work etc in conjunction with other SMS and Laboratory Manager
• Oversea all EQA for the Histology Department
• Schedule and chair all Histology Dept monthly meetings as well as gather statistics e.g. non conformances and NQAIS reports.
• Participate in Quality meetings and ensure that all work in the department is compliant with JCI and ISO 15189
• Health & Safety representative for the pathology department
• Training lead for the Histology laboratory
• Liaise with suppliers regarding new products, maintenance of equipment etc
• Liaise with pathologist team regarding introduction of new tests/methods to streamline work in laboratory
• Monitor stock levels in the laboratory
• Training of Biomed students and point of contact with MTU
• Assist Laboratory Manager with recruitment of new staff for department

• Participated in all aspects of laboratory work including COVID testing rota
• Completed quality training and participated in a number of audits
• Specialist interest in training and CPD
• Coru registered MS04807

• Territory planning, management, business development and forecasting for Tissue Diagnostics business in Ireland
• Led team of 3 sales and applications specialists and worked closely with team to ensure team target achieved
• Performance management of team including regular 1:1's
• Recruitment of new team members
• Management of non regulatory complaints and customer escalations
• Worked with Irish Leadership team on business plan, strategic priorities and other business needs
• Liaised with UK and global marketing and sales team for launch of new products, updates etc
• Worked with UK marketing team on Irish events e.g. Roche Diagnostics Symposium, Digital Pathology symposium etc
• Escalation management - support with troubleshooting complex cases
• Involved in organizing and hosting User Group Meetings for customers

• Territory planning and management for Dublin East (own territory) including customer training and product demonstrations
• Territory planning, management and forecasting for primary care business in Ireland
• Led a team of 2 sales specialists and worked closely with team to ensure that primary care team achieved target
• Performance management of team
• Worked with Irish leadership team to manage budget for Primary Care
• Attendance and contribution at Irish Leadership meetings

• National role - field based covering UK and providing additional support to Ireland, Iceland, Malta, Cyprus and Israel
• Led a team of 10 field-based product specialists involved in installations, troubleshooting, training, implementation and pre and post sales of Roche products for Histology laboratories
• Performance management of team and regular 1:1's
• Recruitment - during my time in this role I built up an entirely new team
• Change management - was involved in moving the team from sales to technical services in 2015
• Product and technical escalation both locally and globally
• Liaising with global colleagues on complex cases
• Management of regulatory issues and non regulatory complaints
• Worked closely with Sales Director, regional sales managers, marketing and technical services at a management level for the development of business opportunities
• Involvement in tenders both during the pre sales, sales and post sales phases
• Monitored and maintained key performance metrics such as performance and operational costs
• Worked with Key Opinion Leaders in the UK and Ireland - in particular with our companion diagnostic assays
• Attendance at conferences both at a local and global level
• Attendance and contribution at both Irish and UK leadership meetings
• In addition to this attended a number of regional engineering meetings as a guest to speak about RTD platforms/products
• National and international travel (including Arizona, San Francisco, Austria, France, Germany, Croatia, Portugal)

• Territory planning and account management
• Applications work including installations, antibody optimisations, training and troubleshooting in Histology laboratories
• Product technical lead for Cintec Plus for UK and Ireland
• Cross collaboration with Pharma companies including Pfizer, Novartis and Roche Products limited for our companion diagnostics portfolio
• As part of this role, I organized the first joint Advisory Board between Roche Pharma and Roche Diagnostics in Ireland and chaired the meeting
• Project managed the first Roche Tissue Diagnostics Customer Focus Meeting in Ireland in 2014

• While in this role, I worked across the Mercy University Hospital, Cork University Hospital and the Breastcheck unit at the South Infirmary/Victoria Hospital Cork
• Specialized in Breast Histodissection and Immunohistochemistry
• Attended weekly MDT meeting for breast
• Managed weekly ordering and inventory control
• Conducted audits and compiled information for internal and external audits
• Deputized Chief Medical Scientist in their absence
• Writing of SOPs
• Active participation in steering group for the centralization of cancer services in Cork
• This involved strategic planning for the amalgamation of the pathology service at the Mercy University Hospital and Cork University Hospital
• Member of the Cellular Pathology Advisory Board for the Academy of Medical Laboratory Scientists (AMLS)
• Organised and chaired the first Histodissection Discussion Group in Southern Ireland which is still in existence today

• Experience in all histological techniques, specializing in Immunohistochemistry
• Participated in a busy on-call multidisciplinary rota (microbiology and biochemistry)
• Assisted with new employee training and student induction including project supervision