Latoya Burgess
Knock
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Waitress/bar Tender
Knock House Hotel
Knock
02.2024 - Current
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Communicated daily specials to customers.
- Bussed tables as needed during peak hours.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Served alcoholic beverages responsibly in accordance with state laws.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic.
Teacher
Narrandera High School
Narrandera
01.2020 - 12.2023
- Developed and implemented lesson plans based on curriculum objectives.
- Assessed student performance through tests and assessments.
- Instructed students in academic subjects such as English, History and Drama
- Encouraged critical thinking skills and problem-solving strategies among students.
- Provided individualized instruction to meet the needs of all students.
Education
Bachelor of Arts - Bachelor of Teaching
Southern Cross University
Australia05-2018
Skills
- Food safety understanding
- Order Management
- Guest Relations Management
- Customer Service
- Team Collaboration
- Complaint resolution
- Professional Appearance
- Positive and professional
- Safe alcohol service
- Buffet setup and takedown
- Relationship Management
- Effective customer upselling
- Complex Problem-Solving
Languages
English
First Language
Timeline
Waitress/bar Tender
Knock House Hotel
02.2024 - Current
Teacher
Narrandera High School
01.2020 - 12.2023
Bachelor of Arts - Bachelor of Teaching
Southern Cross University
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