LATIFAH NUHU
Galway
Summary
Organised professional with extensive experience in scheduling meetings, managing payroll and communicating with vendors. Expert in prioritising and maintaining administrative procedures. Confident in reviewing progress and making independent decisions to optimise the process. Diligent Assistant Administrator with exemplary multitasking, time management and administration skills. Demonstrates advanced computer knowledge and conducts research, preparing reports and providing customer service. Recognised for optimising operations and meeting tight deadlines.
Overview
9
9
years of professional experience
1
1
Certification
Work History
VOLUNTEER SHOP ASSISTANT
The Society Of St Vincent De Paul
Galway
01.2024 - Current
- Shelved and merchandised new products in visually appealing, organised displays to engage customers
- Operated cash registers with accuracy and processed cash and card transactions
- Guided customers to locate products or alternative items
- Updated product labelling and pricing to reflect discounts and offers
- Engaged customers to enhance in-store experience and provide outstanding customer service
- Assisted customers with product selection and sales, recommending items to increase transaction value.
CHARITY SHOP VOLUNTEER
The Irish Cancer Society
Galway
01.2024 - Current
- Processed, labelled and displayed donations quickly to maximise sales opportunities
- Received and safely stored donations in appropriate locations
- Displayed and restocked merchandise by following brand guidelines
- Adhered to charity organisation policies and procedures
- Guided customers in finding specific products
- Managed customer lines for minimum wait times and high satisfaction.
ASSISTANT ADMINISTRATOR
Courmack Exploration Ghana
Accra
02.2021 - 06.2023
- Demonstrated respect, friendliness and willingness to help wherever needed
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity
- Consistently arrived at work on time and ready to start immediately
- Increased customer satisfaction by resolving issues
- Improved efficiency and productivity by acquiring new skills
- Organised master calendar of appointments, operational targets and projects
- Managed databases to maintain accurate information
- Developed a systematic filing system to store and organise important records.
CUSTOMER SERVICE REPRESENTATIVE
GCB Bank Limited
Accra
09.2016 - 08.2017
- Customer Service Department and Back Office Operations
- Counter Services
- ATM Cards and other e-banking products processing
- Educating customers on electronic-products, among others
- Secretarial services
- Record keeping
- Opening of accounts
- Assisted customers in purchasing T-bills and Fixed deposits
- Assisted customers with issues regarding ATM debit without dispense
- Assisted customers with issues regarding mobile banking
- In charge of the maintenance of office equipment
- Scanning of cheques in clearing.
RESEARCH ASSISTANT INTERN
Upthrust International Research Organization
Accra
07.2015 - 08.2015
- Personal Assistantship
- Data entry of research works
- Filing of documents
- Record keeping.
Education
Bachelor Of Science - Banking and Finance
University Of Professional Studies Accra (UPSA)
Accra, Ghana08.2016
NVQ Level 5 - Business
Wesley Grammar School
Accra, Ghana05.2012
Skills
- Ability to use Microsoft Excel and Microsoft Word
- Ability to prepare and make good presentation using Microsoft PowerPoint
- A good team player and customer focus
- Creative and innovative skills
- Good communication skills, confident and decisive
- Good listener and patient
- Accounting knowledge
- Client data entry
- Call handling technology
- Report writing
- Transferable skills
- Item tagging
- Merchandise Display
- Customer Assistance
Additional Information
References available upon request.
Shortcoursesandconferences
- CAPACITY BUILDING PROGRAMME IN FINANCE AND ENTREPRENEURSHIP, AKOTIA & PARTNERS LTD, 03/20/2013
- 18TH NATIONAL BANKING CONFERENCE, CHARTERED INSTITUTE OF BANKING (CIB), 11/25/2014
- OPPORTUNITY CONFERENCES, ACE-LIFE CONSULT, 11/15/2014
- LEADERSHIP 2015 SUMMIT, TICEIT FOUNDATION, 04/01/2015
- NATIONAL SERVICE CERTIFICATE, GHANA NATIONAL SERVICE SCHEME, 08/25/2017
- MANUAL HANDLING CERTIFICATE, McCullough SAFETY CONSULTANT, 05/10/2024
Certification
- GIAF 2024 SUSTAINABILITY CERTIFICATE
- MANUAL HANDLING CERTIFICATE BY MCCULLOUGH SAFETY CONSULTANT.
- MEMBER OF THE JUNIOR CHAMBER INTERNATIONAL GALWAY (JCI GALWAY)
References
References available upon request.
Timeline
VOLUNTEER SHOP ASSISTANT
The Society Of St Vincent De Paul
01.2024 - Current
CHARITY SHOP VOLUNTEER
The Irish Cancer Society
01.2024 - Current
ASSISTANT ADMINISTRATOR
Courmack Exploration Ghana
02.2021 - 06.2023
CUSTOMER SERVICE REPRESENTATIVE
GCB Bank Limited
09.2016 - 08.2017
RESEARCH ASSISTANT INTERN
Upthrust International Research Organization
07.2015 - 08.2015
Bachelor Of Science - Banking and Finance
University Of Professional Studies Accra (UPSA)
NVQ Level 5 - Business
Wesley Grammar School
- GIAF 2024 SUSTAINABILITY CERTIFICATE
- MANUAL HANDLING CERTIFICATE BY MCCULLOUGH SAFETY CONSULTANT.
- MEMBER OF THE JUNIOR CHAMBER INTERNATIONAL GALWAY (JCI GALWAY)
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