Latesha Magee
Duleek,Ireland
Summary
Dedicated professional with extensive expertise in customer care and safety, demonstrating resilience and stamina in high-pressure environments.
Proficient in public address system operation, emergency response, and first aid certification, ensuring customer comfort and safety. Adept at handling food and beverages while maintaining professional grooming standards. Strong customer orientation with a compassionate attitude, skilled in complaint resolution and multicultural sensitivity. Committed to efficient multitasking and time management, aiming to enhance operational efficiency within the hospitality industry.
Overview
4
4
years of post-secondary education
10
10
years of professional experience
Work history
Cleaning crew supervisor
Robert Magee Property Maintenance (RMPM)
Dublin 1
2025.08 - Current
- Maintained high hygiene standards for a healthier environment.
- Upheld company policies whilst enforcing strict adherence to them by the crew members.
- Collaborated with other departments for coordinated operations.
- Updated knowledge through continuous learning about industry advancements.
Cabin Crew Supervisor (CSS)
Ryanair D A C, Dublin Airport
2019.11 - 2025.08
- Managed and supervised 4-6 cabin crews for daily flight operations and service.
- Maintained compliance with Irish Aviation Authority safety standards across all onboard procedures.
- Coordinated passenger loads of 590-600 on Boeing 737-8200, ensuring safe and timely departures.
- Maintained service flow to ensure passenger safety and comfort throughout each flight.
- Resolved passenger complaints promptly, maintaining smooth cabin service and enhancing overall customer experience.
- Delivered attentive customer care with impeccable grooming standards during every rotation.
- Consulted pilot and first officer about onboard issues throughout flight operations.
- Strengthened communication and listening skills, using initiative under time constraints in teams.
Junior Cabin Crew (JCC)
Ryanair D A C, Dublin Airport
2018.01 - 2019.11
- Ensured passenger safety by assisting and controlling cabin environment during flights; conducted thorough cleaning of aircraft interiors to maintain hygiene standards and performed security and turnaround checks; supervised and coordinated a team of four cabin crew members for safe and efficient flight operations.
- Administered first aid to passengers during flights according to company policy; served meals and refreshments, maintaining high customer service standards.
- Developed strong oral and written communication skills through interactions with passengers and team members; ensured compliance with safety and service standards through attention to detail..
- Contributed to operations at Bank of Ireland, enhancing customer service and operational efficiency.
Asset Invoice Finance Administrator (Temporary Contract)
2017.11 - 2018.01
- Contract Plan (PCP); Assisted with the processing, approval, verification pay-out and deal activation; Dealt with general queries from motor dealers in relation to the finance proposal of new vehicles, used car funding, buyback facilities and used PCP facilities; Managed emails from dealers daily.
- Conducted the verification of customer documentation; Followed up with dealers on any queries with the documentations so case can be passed for payment; Activating cases for the case to go live on bookkeeping; Kept detailed and precise notes of calls to dealers regarding proposals; Benefited from this work by learning how to manage high profile consumer HP and PCP motor finance applications in a professional setting. Target of 10 dealer proposal cases daily; Developed strong oral and written communication skills; Developed a keen eye for attention to detail.
- AA Ireland (Automobile Association), Maryland House, 20/21, South William Street, Dublin 2.
Telesales Agent, Insurance Contact Centre
AA Ireland (Automobile Association)
Dublin
2017.05 - 2017.10
- Handled inbound and outbound calls for motor insurance enquiries, providing customers with timely and relevant information.
- Answered public queries about motor insurance cover and pricing, enhancing customer understanding and satisfaction.
- Processed quotations for new business customers and policy renewals, ensuring accurate coverage and competitive pricing.
Counter Assistant
El Gringo Burrito, Mexican Restaurant
Dublin
2016.07 - 2016.11
- Delivered excellent customer service, contributing to an increase in repeat customers.
- Maintained a clean and hygienic premise at all times; Prepared and weighed ingredients used to make burritos.
- Practised effective communication and active listening in team meetings. while demonstrating initiative in daily tasks.
Field sales representative (Team Member)
UNICEF Ireland
Dublin
2016.05 - 2016.07
- Field sales representative on behalf of UNICEF Ireland; Consistently met tough targets of three sales daily.
- Liaised with potential customers, delivering tailored customer service to enhance engagement.
- Recognised and interpreted body language cues to adapt sales approach and improve customer interactions.
Education
Certificate - Conflict Management
The Open College
2026.04 -
Prof.Dip - Human Resource Management
Griffith College
2019.01 - 2020.05
BCL - Business and Law
Maynooth University
Maynooth, Co. Kildare 2014.09 - 2017.05
Skills
- First aid certification
- Safety awareness
- Crisis management
- Multitasking efficiency
- Time management
- Computer literacy
- Passenger service
- Complaint handling
- Customer orientation
- Employee mentoring
- Diversity awareness
- Resilience and stamina
Accomplishments
- Philpot Curran Novice Moot Court Competition: Second Place November 2015
- Researched on relevant cases and judgments necessary to assist in addressing the problem question; Planned and prepared opening and closing statements; Achieved 2nd place; Refined listening and communication skill.
- Demonstrated ability to work in a team and use initiative.
References
References available upon request.
Extra-Curricular Activities
- 100minds Participant: Raised €700 for ChildLine October 2015 - February 2016 Social enterprise that challenges 3rd level students to raise €1,000 each on behalf of ChildLine to achieve a massive social impact and gain more practical work experience; Organized my own fundraising project. Developed team leadership skills, verbal skills, written communication skills, social networking and technical skill.
- Debating: Second Place September 2015 - 2017 Attended monthly meetings as well as weekly debates; Ultimately led to obtaining 2nd place in the competition. Developed strong verbal, research, note taking and drafting skills.
Other
- Full Clean Irish Driving License (January 2016).
- Completed Student Plus, a voluntary academic skills development course (September 2014 – December 2014).
- Completed learning Law module, Introduction to Irish Law and the Irish Legal System (October 2014 – December 2014).
- Attended a panel discussion on the impact of BREXIT on Ireland, hosted by the Maynooth Centre for European and Eurasian Studies (April 2017).
Timeline
Certificate - Conflict Management
The Open College
2026.04 -
Cleaning crew supervisor
Robert Magee Property Maintenance (RMPM)
2025.08 - Current
Cabin Crew Supervisor (CSS)
Ryanair D A C, Dublin Airport
2019.11 - 2025.08
Prof.Dip - Human Resource Management
Griffith College
2019.01 - 2020.05
Junior Cabin Crew (JCC)
Ryanair D A C, Dublin Airport
2018.01 - 2019.11
Asset Invoice Finance Administrator (Temporary Contract)
2017.11 - 2018.01
Telesales Agent, Insurance Contact Centre
AA Ireland (Automobile Association)
2017.05 - 2017.10
Counter Assistant
El Gringo Burrito, Mexican Restaurant
2016.07 - 2016.11
Field sales representative (Team Member)
UNICEF Ireland
2016.05 - 2016.07
BCL - Business and Law
Maynooth University
2014.09 - 2017.05