Latchimi Narayanan
Navi Mumbai
Summary
- 14 Years of experience as an IT professional in Telecom and E-commerce domains.
- Currently serving as a Technical Manager at Jio Platforms Ltd, managing the E-commerce B2B Platform & Hybrid Cloud Management Platform (HCMP).
- Led 3 Ireland Telecom Applications as a Technical Lead at Tech Mahindra.
- Expertise in Interconnect Billing, OSS Tools, Mobile Number Portability (MNP), Provisioning, Amdocs Ensemble (Postpaid), Inventory Management, and Transport Management Systems.
- Proficient in automation scripting using UNIX Shell and PL/SQL.
- Strong leadership skills with the ability to foster collaboration, improve service delivery using ITIL V3 principles, and enhance platform performance.
Experienced with managing technical projects and leading diverse teams to success. Utilizes strategic planning to enhance operational efficiency and deliver high-quality technology solutions. Track record of effective problem-solving and fostering collaborative environments.
Overview
14
14
years of professional experience
Work History
Technical Manager
Jio Platforms Ltd
04.2023 - Current
- Oversee daily operations of Ecommerce B2B platform, ensuring seamless supply chain, inventory, and logistics management
- Spearheaded cloud and on-premises migration to HCMP, optimizing infrastructure costs
- Led implementation of Logging as a Service (LAAS) for E-commerce applications
- Ensured real-time distributed system monitoring through deep tracing
- Reviewed and approved high-risk production changes
- Managed a team of 10+ professionals, providing mentorship and performance evaluations
- Collaborated with cross-functional teams to resolve technical issues and improve platform performance
Technical Lead
Tech Mahindra Ltd
10.2016 - 03.2023
- Led various applications, including Interconnect Wholesale Billing, MNP, Comptel Instant Link, Nokia FlowOne 20, Bank Top-ups, and Postpaid Billing
- Managed OSS tools such as Tivoli Monitoring, Netcool Omnibus, Helix ITSM, and Jscape (SFTP)
- Conducted root cause analysis for recurring issues and optimized system performance
- Reviewed and approved SOP & SAD documents for multiple applications and tools
- Automated health checks to enhance operational efficiency
- Monitored daily, weekly, and monthly production activities
- Provided workarounds for problem defects and implemented process improvements
Senior Associate
IBM
11.2015 - 09.2016
- Managed telecom applications, troubleshooting production issues, and optimizing application performance
Software Developer
Infinite Computer Solutions
01.2013 - 11.2015
- Developed telecom billing and provisioning applications, enhancing system efficiency
Junior Software Engineer
Pyramid IT Consulting Pvt. Ltd
03.2011 - 12.2011
- Managed and processed batch jobs, optimized scheduling using Control-M
Education
Master of Computer Applications -
Pondicherry University
01.2010
B.Sc. - Mathematics
Pondicherry University
01.2006
Skills
- Technical Leadership
- Operational Excellence
- Cloud & Infrastructure
- Automation & Process Improvement
- Incident & Change Management
- Telecom & E-commerce Expertise
Additional Information
Consistently received the Excellence Award 4 times at Tech Mahindra for outstanding performance.
Technical Certifications
- Red Hat Certified Engineer (RHCE), 805009638240758
- IBM DB2 Certification
Timeline
Technical Manager
Jio Platforms Ltd
04.2023 - Current
Technical Lead
Tech Mahindra Ltd
10.2016 - 03.2023
Senior Associate
IBM
11.2015 - 09.2016
Software Developer
Infinite Computer Solutions
01.2013 - 11.2015
Junior Software Engineer
Pyramid IT Consulting Pvt. Ltd
03.2011 - 12.2011
B.Sc. - Mathematics
Pondicherry University
Master of Computer Applications -
Pondicherry University
Disclaimer
I hereby declare that all the information provided by me in the application in factual and correct to the best of my knowledge and belief.
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