Summary
Overview
Work History
Education
Timeline
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LARSEN MATHEW

Dublin

Summary

Digitization & Data Processing Associate with proven expertise in high-volume scanning, indexing, and workflow optimisation, achieving 99% accuracy while maintaining strict GDPR compliance. Experienced in financial and customer service operations, with a strong track record of improving efficiency and data integrity. Proficient in key digital tools and committed to supporting efficient, compliant digital transformation initiatives.

Overview

7
7
years of professional experience

Work History

Digitization & Data Processing Associate

IMSCAN (Ireland) Limited
Dublin
2024.01 - Current
  • Operated OPEX Falcon+ scanner and ScanPro i9300 microfilm scanner to digitise medical financial and administrative records.
  • Ensured GDPR-level confidentiality during digitisation and transfer processes.
  • Supported document processing workflows for healthcare clients, including St. Vincent’s University Hospital, Mater Private Hospital, Beaumont Hospital, and Stewarts Care.
  • Executed detailed indexing and imported records into digital systems for easy search and retrieval.

Voice & Back Office Associate

Ally Banking Services USA
2021.03 - 2023.09
  • Processed vehicle insurance cancellations and refunds, ensuring accurate transaction entries in the portal.
  • Updated and validated customer information, maintaining data integrity across systems.
  • Collaborated with insurance providers to collect necessary documentation for claim processing.

Customer Service Professional

Foundever (formerly Sitel Group)
Mumbai
2020.03 - 2023.09

Sales Associate (Remote; U.S. Clients)

WhiteHat Jr. International
2020.09 - 2021.03
  • Managed inbound and outbound voice calls to engage with parents completing demo classes for their children.
  • Achieved weekly sales targets in a high-pressure, performance-driven environment.

Chat Process Specialist

Instacart
2020.04 - 2020.08
  • Resolved real-time customer queries via chat, coordinating with technical teams when required.

Education

QQI Level 5 Care Skills and Care of the older person

Chevron
Ireland

QQI Level 9 International Accounting & Finance

Dublin Business School
Ireland
06.2025

Timeline

Digitization & Data Processing Associate

IMSCAN (Ireland) Limited
2024.01 - Current

Voice & Back Office Associate

Ally Banking Services USA
2021.03 - 2023.09

Sales Associate (Remote; U.S. Clients)

WhiteHat Jr. International
2020.09 - 2021.03

Chat Process Specialist

Instacart
2020.04 - 2020.08

Customer Service Professional

Foundever (formerly Sitel Group)
2020.03 - 2023.09

QQI Level 5 Care Skills and Care of the older person

Chevron

QQI Level 9 International Accounting & Finance

Dublin Business School
LARSEN MATHEW