Lanny Abraham
Douglas, Cork
Summary
I am a motivated and hardworking individual. I bring a strong work ethic, adaptability, and a keen willingness to learn. My background in documentation, logistics, customer services & teamwork has equipped me with transferable skills that will allow me to contribute effectively to your team. I am enthusiastic about the opportunity to develop my skills further and am committed to delivering high-quality results in a fast-paced environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Retail Assistant
Sports Corner
Doha, State Of Qatar
04.2019 - 07.2022
- Performed regular inventory checks to ensure accurate stock control.
- Provided excellent customer service by attending to customer needs in a timely manner.
- Kept up-to-date knowledge of all products available in the store.
- Followed company policies regarding returns, exchanges, refunds and other transactions.
- Engaged with customers and recommended products based on needs and requests.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Resolved customer complaints to boost service and satisfaction and escalated higher level issues to supervisor for immediate remediation.
- Processed payments using cash register, credit card machine and POS system.
Warehouse Assistant
Family Food Center
Doha, Qatar
05.2012 - 11.2018
- Verified stock inventory levels and maintained records of items shipped and received.
- Received and processed incoming orders, ensuring accuracy of information.
- Packed goods for shipment, including labeling boxes and preparing shipping documents.
- Utilized barcode scanner to accurately track all goods entering or leaving the warehouse.
- Managed weekly cycle counts to ensure accurate inventory levels are maintained.
- Lifted materials of varied weights on regular basis.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Inspected and moved products to designated areas in warehouse.
- Identified defective, incorrect, or missing merchandise and promptly reported to supervisor.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Coordinated with the shipping department to schedule pick-ups and deliveries.
- Reported any damaged items or discrepancies in shipments to supervisor immediately.
- Inspected returned merchandise for damages before restocking shelves properly.
Operations Assistant
Homes R Us
Doha, Qatar
01.2004 - 01.2012
- Utilized software programs such as Excel, Word, Access, for data entry, analysis and reporting purposes.
- Ensured that all safety protocols were followed during day-to-day operations.
- Organized and filed important company documents, spreadsheets and reports.
- Maintained communication with customer service and dispatch to coordinate deliveries.
- Monitored inventory levels and ordered new supplies to prevent shortages.
- Managed inventory levels, ensuring optimal stock at all times.
- Coordinated logistics for product distribution, improving delivery efficiency.
- Coordinated the delivery of products or services to customers in a timely manner.
- Performed quality assurance checks on products before they were shipped out to customers.
Administration Clerk
HSBC
Doha, Qatar
06.2002 - 03.2003
- Maintained filing systems for records, correspondence, reports and documents.
- Processed customer orders in a timely manner while ensuring accuracy of all data entered into system.
- Ordered supplies such as stationery, office equipment and other materials needed by the organization.
- Resolved customer inquiries or complaints in a professional manner both over the phone or through email communication.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Supported office clerical functions using word processing and other software, email and office machines.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Reviewed files, records and other documents to obtain information or respond to requests.
Education
Advanced Diploma in Multimedia - MS Office, Graphics Designing
ARENA MULITIMEDIA (APTECH)
Chennai, India02-2002
Bachelors in Commerce - Business Administration And Management
Madras Christian College
Chennai, India04-2001
Skills
- Inventory Management
- Order Processing
- Customer Assistance
- Teamwork and Collaboration
- Computer Proficiency and Microsoft Office
- Excellent Written and Verbal Communication
- Reliable and Responsible
Certification
- Certificate of Achievement as Fire Warden, QISC [Qatar International Safety Center] - 27/11/2017 to 26/11/2021
- Holding Full Irish Driving License (Category B)
Languages
Malayalam
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Tamil
Elementary (A2)
A2
Timeline
Retail Assistant
Sports Corner
04.2019 - 07.2022
Warehouse Assistant
Family Food Center
05.2012 - 11.2018
Operations Assistant
Homes R Us
01.2004 - 01.2012
Administration Clerk
HSBC
06.2002 - 03.2003
Advanced Diploma in Multimedia - MS Office, Graphics Designing
ARENA MULITIMEDIA (APTECH)
Bachelors in Commerce - Business Administration And Management
Madras Christian College
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