Laleh Kian
Dublin,Co. Dublin
Summary
Knowledgeable about data analysis, reporting, and creating actionable insights. Strong analytical thinking, problem-solving, and communication skills. Team player with an eagerness to learn and adapt quickly in fast-paced environments. Ready to use and develop data analysis, report generation, and stakeholder communication skills in Data Analytics role.
Overview
16
16
years of professional experience
2024
2024
years of post-secondary education
Work History
Reporting Analyst
Covalen
01.2022 - 10.2024
- Analyse data, spot data trends, perform gap analysis and generate reports
- Design key dashboards and scorecards for Senior Leadership and Business Unit (Team Leaders, Training Team, Quality Analysts, etc.)
- Perform ad-hoc data analysis to support the business initiatives
- Create and maintain efficient and secure systems for recording data and producing relevant documentation
- Maintain the daily relationship with the business intelligence supplier
- Achievements: Became knowledgeable about the business deliverable and operational teams
- Produced and delivered tracking and reporting for key KPI/SLA’s in the business
- Provided high level reports and presentations for Senior Management
- Created new ways of producing or automating reporting.
Operations Analyst
Covalen
10.2017 - 12.2021
- Working on all Queues in the Persian Market (SRT)
- Auditing other reps
- Shadowing the new reps
- Achievements: Quality of 100%
- Being selected as auditor, as the outcome of my quality
- Being selected for shadowing new rep in Persian market, as the outcome of being focused on work details.
Occasional Tutor in Operations Research
ARMAN Consultancy & Training
Dublin
11.2013 - 10.2024
- Preparation of the course material
- Course delivery
- Mentoring students for their further learning requirements
- Achievements: Getting involved with students’ practical projects
- Skills of management of large classes.
Part-time Tutor in Operations Research
University of Limerick
09.2008 - 10.2013
- Preparation of the course material
- Course delivery
- Mentoring students for their final year projects
- Achievements: Networking with other tutors and getting familiar with their fields of work.
Education
Postgrad Diploma - Data Analytics
National College of Ireland
Masters - Mathematical Optimization / Programming
University of Limerick
Limerick, IrelandMBA - Marketing Management
Mazandaran University of Science and Technology
BSc (Hons.) - Applied Mathematics in Operations Research
Hamedan University
Skills
- MS Office (Advance MS Excel, Dax, Power Query, Power BI, MS PowerPoint, )
- SQL
- R
- Python
- SPSS
- IBM ILOG CPLEX Optimization Studio
- Lindo
- Lingo
Custom
Upon request
Timeline
Reporting Analyst
Covalen
01.2022 - 10.2024
Operations Analyst
Covalen
10.2017 - 12.2021
Occasional Tutor in Operations Research
ARMAN Consultancy & Training
11.2013 - 10.2024
Part-time Tutor in Operations Research
University of Limerick
09.2008 - 10.2013
Masters - Mathematical Optimization / Programming
University of Limerick
MBA - Marketing Management
Mazandaran University of Science and Technology
BSc (Hons.) - Applied Mathematics in Operations Research
Hamedan University
Postgrad Diploma - Data Analytics
National College of Ireland
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