Lakshit Poojary
Galway
Summary
Results-driven professional with a proven track record in swiftly resolving issues and enhancing customer loyalty across diverse industry settings. Recognized for strong leadership and strategic problem-solving skills that drive service excellence. Adept at addressing customer concerns with effective solutions that foster relationship building. Aiming to leverage service-oriented expertise to boost customer satisfaction and engagement further.
Overview
2
2
years of professional experience
Work History
Customer Service Executive
Auxilo Finserv Pvt Ltd
Mumbai
09.2022 - 07.2024
- Responded promptly to emails sent by customers seeking assistance.
- Presented loan and repayment schedules to customers.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Adapted sales strategies following customer feedback to enhance outcomes.
- Raised efficiency levels across the branch.
- Contributed to development and execution of pilot loan disbursement strategies.
Customer Relationship Executive
Vitamins Direct Pvt Ltd
Mumbai
06.2022 - 08.2022
- Communicated effectively with customers via phone calls.
- Guided customers in selecting suitable products.
- Established and sustained positive client connections, increasing customer retention.
- Met sales goals through effective management of inbound and outbound calls.
Education
Master of Science - in Fintech
University of Galway
Galway, Ireland08-2025
Bachelor of Commerce - CGPA: 9.23
University of Mumbai
Mumbai, India04-2022
HSC - Percentage: 73%
K. P. B. Hinduja College of Commerce
Mumbai, India02-2019
SSC - Percentage: 81%
St. Francis High School
Mumbai, India03-2017
Skills
- Customer retention
- Customer queries
- Product sales
- Sales growth initiatives
- Sales follow-up
- Skilled in Contract Negotiation
- Basic math
- Issue resolution
- Python
- Spyder
Accomplishments
- Sales Star CC CSE - Runner-Up (FY - 23-24) Auxilo Finserv Pvt Ltd
Timeline
Customer Service Executive
Auxilo Finserv Pvt Ltd
09.2022 - 07.2024
Customer Relationship Executive
Vitamins Direct Pvt Ltd
06.2022 - 08.2022
Master of Science - in Fintech
University of Galway
Bachelor of Commerce - CGPA: 9.23
University of Mumbai
HSC - Percentage: 73%
K. P. B. Hinduja College of Commerce
SSC - Percentage: 81%
St. Francis High School
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