Kyra Turcios Mixco
Dublin,El Salvador
Summary
Customer-focused professional with background in analyzing and enhancing customer interactions. Capable of identifying improvement areas and implementing strategies to boost satisfaction and retention.
Overview
4
4
years of professional experience
10
10
years of post-secondary education
Work history
Customer Experience Analyst
Telus Digital
Antiguo Cuscatlan, El Salvador
2023.10 - 2025.03
- Monitored the team members' interactions ensuring that company policies were followed and delivered feedback sessions to provide them with useful tips.
- Participated in weekly team meetings, ensuring alignment on departmental objectives and KPIs.
- Identified areas of improvement through regular survey analysis.
Customer Service Representative
Telus Digital
Antiguo Cuscatlan, El Salvador
2022.07 - 2023.10
Customer Service Representative
Sykes
San Salvador
2021.03 - 2021.09
Customer Service Representative
The Office Gurus
Antiguo Cuscatlán
2021.11 - 2021.04
Customer Service Representative
Teleperformance
Santa Tecla
2020.10 - 2021.03
Education
High School -
Centro Escolar Católico Alberto Masferrer
Santa Tecla, El Salvador 2010.10 - 2020.10
Skills
- Data Entry
- Adaptability
- Telephone and Email Customer Support
- Multitasking Skills
- Conflict Resolution
- Can work under pressure
Languages
Spanish
Native
English
Advanced (C1)
Timeline
Customer Experience Analyst
Telus Digital
2023.10 - 2025.03
Customer Service Representative
Telus Digital
2022.07 - 2023.10
Customer Service Representative
The Office Gurus
2021.11 - 2021.04
Customer Service Representative
Sykes
2021.03 - 2021.09
Customer Service Representative
Teleperformance
2020.10 - 2021.03
High School -
Centro Escolar Católico Alberto Masferrer
2010.10 - 2020.10