Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kyra Turcios Mixco

Dublin,El Salvador

Summary

Customer-focused professional with background in analyzing and enhancing customer interactions. Capable of identifying improvement areas and implementing strategies to boost satisfaction and retention.

Overview

4
4
years of professional experience
10
10
years of post-secondary education

Work History

Customer Experience Analyst

Telus Digital
Antiguo Cuscatlan, El Salvador
10.2023 - 03.2025
  • Monitored the team members' interactions ensuring that company policies were followed and delivered feedback sessions to provide them with useful tips.
  • Participated in weekly team meetings, ensuring alignment on departmental objectives and KPIs.
  • Identified areas of improvement through regular survey analysis.

Customer Service Representative

Telus Digital
Antiguo Cuscatlan, El Salvador
07.2022 - 10.2023

Customer Service Representative

Sykes
San Salvador
03.2021 - 09.2021

Customer Service Representative

The Office Gurus
Antiguo Cuscatlán
11.2021 - 04.2021

Customer Service Representative

Teleperformance
Santa Tecla
10.2020 - 03.2021

Education

High School -

Centro Escolar Católico Alberto Masferrer
Santa Tecla, El Salvador
10.2010 - 10.2020

Skills

  • Data Entry
  • Adaptability
  • Telephone and Email Customer Support
  • Multitasking Skills
  • Conflict Resolution
  • Can work under pressure


Languages

Spanish
Native
English
Advanced (C1)

Timeline

Customer Experience Analyst

Telus Digital
10.2023 - 03.2025

Customer Service Representative

Telus Digital
07.2022 - 10.2023

Customer Service Representative

The Office Gurus
11.2021 - 04.2021

Customer Service Representative

Sykes
03.2021 - 09.2021

Customer Service Representative

Teleperformance
10.2020 - 03.2021

High School -

Centro Escolar Católico Alberto Masferrer
10.2010 - 10.2020

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Kyra Turcios Mixco