Kyra Turcios Mixco
Dublin,El Salvador
Summary
Customer-focused professional with background in analyzing and enhancing customer interactions. Capable of identifying improvement areas and implementing strategies to boost satisfaction and retention.
Overview
4
4
years of professional experience
10
10
years of post-secondary education
Work History
Customer Experience Analyst
Telus Digital
Antiguo Cuscatlan, El Salvador
10.2023 - 03.2025
- Monitored the team members' interactions ensuring that company policies were followed and delivered feedback sessions to provide them with useful tips.
- Participated in weekly team meetings, ensuring alignment on departmental objectives and KPIs.
- Identified areas of improvement through regular survey analysis.
Customer Service Representative
Telus Digital
Antiguo Cuscatlan, El Salvador
07.2022 - 10.2023
Customer Service Representative
Sykes
San Salvador
03.2021 - 09.2021
Customer Service Representative
The Office Gurus
Antiguo Cuscatlán
11.2021 - 04.2021
Customer Service Representative
Teleperformance
Santa Tecla
10.2020 - 03.2021
Education
High School -
Centro Escolar Católico Alberto Masferrer
Santa Tecla, El Salvador 10.2010 - 10.2020
Skills
- Data Entry
- Adaptability
- Telephone and Email Customer Support
- Multitasking Skills
- Conflict Resolution
- Can work under pressure
Languages
Spanish
Native
English
Advanced (C1)
Timeline
Customer Experience Analyst
Telus Digital
10.2023 - 03.2025
Customer Service Representative
Telus Digital
07.2022 - 10.2023
Customer Service Representative
The Office Gurus
11.2021 - 04.2021
Customer Service Representative
Sykes
03.2021 - 09.2021
Customer Service Representative
Teleperformance
10.2020 - 03.2021
High School -
Centro Escolar Católico Alberto Masferrer
10.2010 - 10.2020
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